Technical Support Analyst

Ebix • Johns Creek, GA

390d

About The Position

Members of our technical support team are responsible for fielding calls and e-mail requests from customers seeking assistance with our Risk Management insurance web-based applications. Our technical support analysts use their software and computer knowledge combined with their Risk Management and P &C knowledge to provide timely and accurate solutions.

Requirements

• Bachelor's in Computer Applications or Computer Information Systems or Equivalent +3 years' experience in job offered or related.
• Any suitable combination of education, training, or experience accepted.

Nice To Haves

• Technical support or customer service experience is a plus.

Responsibilities

• Develop a strong understanding of Ebix's products to effectively troubleshoot issues and provide accurate solutions to customers.
• Perform data extractions and data loads in a production environment.
• Complete database configuration for new client implementations.
• Investigate production database processing issues to make recommendations for remedies.
• Research using tools including SQL Manager and Crystal Reports to resolve client reported issues for Web based Applications running on SQL and Oracle databases.
• Communicate with clients, state agencies, account managers, customers, and development teams to support client implementations and application enhancement.
• Provide updates on production issues, as well as documentation of new processes and procedure changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees