Heavy Construction Systems Specialists-posted about 2 months ago
Full-time • Entry Level
Houston, TX
Professional, Scientific, and Technical Services

We're HCSS. We're a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is helping customers achieve excellence through our proven, customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row.

  • Provide instant world-class service to HCSS customers through multiple channels.
  • Be the customer's ambassador to all internal departments in order to help customers be successful in their roles.
  • Take ownership of learning HCSS products in addition to the training provided.
  • Continuously create helpful documentation through the capture of relevant information during each support interaction.
  • Recognize and exceed the high standards and expectations of the department.
  • 1+ years of customer service experience.
  • Passionate about technology and staying up-to-date on the latest trends.
  • Enjoy learning new software and tinkering with different gadgets.
  • Genuinely enjoy helping people and building relationships with customers.
  • Ability to make decisions quickly and use available resources effectively.
  • Enjoy the challenge of problem-solving and appreciate the value of a well-executed solution.
  • Ability to plan, organize, and prioritize work.
  • Curiosity and ability to ask the right questions to translate knowledge into simple solutions.
  • Flexibility for you to work in-office or hybrid.
  • Medical and Dental Premiums.
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • 401K with match.
  • Tuition reimbursement.
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