Technical Support Analyst (Tier II)

Harmonia Holdings Group, LLC•Washington, DC

5d•Onsite

About The Position

We have an exciting full-time opportunity for a Technical Support Analyst (Tier II) to join our growing team! Technical Support Analysts (Tier II) are responsible for the installation, configuration, maintenance, and security of an organization's computer systems. They ensure the smooth operation of mission critical IT infrastructure and provide technical support to end-users. This role requires an active Top-Secret clearance with the ability to obtain SCI.

Requirements

Active Top-Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access required.
Bachelor's degree in Information Technology, Computer Science, or related field preferred.
3 years of experience in IT / Technical support, system administration or a related role.
Security+ Certification.
Willingness and ability to flex between 1st and 2nd shift (6am to 2pm Eastern OR 2pm to 10pm Eastern)

Nice To Haves

Strong knowledge of Windows and/or Linux operating systems.
Experience with virtualization technologies such as VMware or Hyper-V.
Familiarity with networking concepts and protocols.
Excellent troubleshooting and problem-solving skills.
Exceptional communication and interpersonal skills.

Responsibilities

System Configuration and Maintenance: Install, configure, and maintain operating systems, applications, and software patches. Monitor system performance and troubleshoot issues to ensure optimal operation.
Security Management: Implement security measures to protect systems from unauthorized access, viruses, and other cyber threats. Conduct regular security audits and apply patches and updates as needed.
Helpdesk Support: Provide technical support to end-users, including troubleshooting hardware and software issues, setting up user accounts, and resolving connectivity issues.
Backup and Recovery: Implement backup and disaster recovery solutions to protect data integrity and minimize downtime. Test backup systems regularly to ensure reliability.
Documentation and Reporting: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Generate reports on system performance, capacity, and security.
Automation and Optimization: Identify opportunities to automate repetitive tasks and streamline system administration processes. Implement automation tools and scripts to improve efficiency.
Collaboration and Communication: Collaborate with other IT teams and departments to support organizational goals and initiatives. Communicate effectively with stakeholders to ensure alignment and transparency.