About The Position
Primarily responsible for directly solving customer reported issues in TruBridge Encoder - Professional Coding products. Provide escalated technical support for the TruBridge Encoder - Professional Coding products for single path coding and for standalone private practice coding. Customer support includes researching and troubleshooting application problems, remotely accessing workstations to diagnose issues, and talking clients through a series of actions to help maintain, update, or resolve application issues. Take ownership of issues and see problems through resolution, ensuring that customers are kept up to date. Identify, record, document thoroughly, and track support tickets. Answer help desk calls on a rotating schedule. Professional What’s it like to work for TruBridge? You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities. Are you ready to help us clear the way for care? Explore opportunities with TruBridge.
Responsibilities
- Solving customer reported issues in TruBridge Encoder - Professional Coding products.
- Provide escalated technical support for the TruBridge Encoder - Professional Coding products for single path coding and for standalone private practice coding.
- Researching and troubleshooting application problems
- Remotely accessing workstations to diagnose issues
- Talking clients through a series of actions to help maintain, update, or resolve application issues
- Take ownership of issues and see problems through resolution, ensuring that customers are kept up to date.
- Identify, record, document thoroughly, and track support tickets.
- Answer help desk calls on a rotating schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
