Technical Support Analyst II
About The Position
The Technical Support Analyst II (Audio-Visual) is an end-user focused role responsible for supporting enterprise audio-visual (AV) systems and delivering proactive technical solutions. This position plays a key role in ensuring reliable conference room technology, supporting meetings and events, and enhancing end-user experience through troubleshooting, training, and system optimization. Provide hands-on support for AV systems across conference rooms and event spaces Diagnose and resolve end-user technical issues in a timely and professional manner Deliver proactive problem resolution and user education to prevent recurring issues Support enterprise AV platforms and collaborate with senior AV engineers on system performance Assist with installation, configuration, and maintenance of AV hardware and software Perform physical tasks including lifting equipment, cable management, and system setup Conduct daily site walkthroughs to identify and resolve system issues proactively Support a fast-paced, cross-functional environment with a strong customer service focus
Requirements
- 1+ years of experience in audio-visual support, IT support, or related technical environment
- Hands-on experience with AV technologies such as: Microsoft Teams Rooms, Crestron systems, Polycom solutions, Logitech conferencing equipment
- Experience supporting end users in a corporate or enterprise environment
- Ability to troubleshoot hardware, software, and connectivity issues
- Familiarity with system monitoring tools and reporting (e.g., endpoint/device health)
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines
- Physical capability to: Lift up to 50 lbs, Bend, climb ladders, and maneuver in confined spaces
Nice To Haves
- Exposure to: Microsoft Intune or device management platforms, AppSpace or digital signage technologies, Neat or similar AV collaboration tools
- Experience supporting enterprise meeting environments and live events
- Knowledge of AV infrastructure, camera tracking, and conferencing workflows
- Strong analytical skills with the ability to interpret system performance data
- Experience training end users on AV systems and best practices
Responsibilities
- Provide day-to-day support, maintenance, and troubleshooting of AV systems
- Assist end users with: Meeting scheduling, Room setup, Real-time issue resolution
- Monitor and support system health across AV platforms and collaboration tools
- Partner with senior AV staff to maintain system reliability and performance
- Generate and analyze system health reports to identify trends and issues
- Deliver remote and onsite technical support as needed
- Train users on AV systems and promote best practices
- Research and evaluate new AV technologies and solutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
