Technical Support Analyst I

City Of Delray Beach • Delray Beach, FL

473d • $51,355 - $51,355

About The Position

The Technical Support Analyst I position at the City of Delray Beach is an intermediate-level role responsible for providing first-level support for Office Automation (OA) and managing desktop services. The analyst will coordinate activities related to microcomputers, laptops, and LANs, while also implementing and maintaining IT inventory and supporting various hardware and software applications. This role works under the supervision of the IT Support Manager and involves troubleshooting, user training, and maintaining communication equipment.

Requirements

• 3 years of experience in computer networking and technical support.
• Proficiency in Active Directory and LAN management.
• Experience with Microsoft 365 and Azure services.
• Ability to perform diagnostics and troubleshoot hardware and software issues.
• Strong communication skills for user training and support.

Nice To Haves

• Experience with VoIP telecommunication systems.
• Familiarity with ITIL and ITSM practices.
• Knowledge of broadcasting and audio/visual support.

Responsibilities

• Coordinate the activities of departmental microcomputers, laptops, tablets, and LANs.
• Implement and maintain IT inventory.
• Create and maintain PC and Laptop images.
• Create and maintain Microsoft Kiosk Server and clients.
• Setup, use, and train other IT employees in AD Manager and PDQ Deploy.
• Create and maintain Azure Static and Dynamic Groups and users.
• Perform Microsoft 365 email flow analysis, eDiscovery, and Content Searches.
• Work with IT staff in the design layout and installation of hardware and software for new networks and modifications to existing networks.
• Perform aspects of support for Desktop Services, including desktop support of applications, printers, and peripheral devices.
• Perform system administrator functions of network and applications, including Active Directory user management.
• Perform VoIP telecommunication and Unified Communications moves/adds/changes.
• Conduct end-user training on general PC usage, printer/copier usage, and application usage.
• Follow established problem resolution procedures for software and hardware issues.
• Participate in resolving complex network problems and obtain IT assistance when necessary.
• Perform broadcasting, video conferencing, and audio/visual support for meetings.
• Install communications equipment and associated software.
• Coordinate with other technical staff to resolve application and network conflicts.
• Responsible for implementation, maintenance, licensing, and updates for all third-party applications.
• Manage mobility devices including laptops, tablets, and smartphones.
• Maintain printers, copiers, scanners, cameras, and other peripherals connected to the network.
• Configure and maintain user login scripts.
• Perform user acceptance testing of all images and software deployments.
• Assist in supplying part numbers and cost estimates for equipment acquisition.
• Maintain an inventory list of equipment and record maintenance and utilization for performance measurement.
• Evaluate and test new software; upgrade equipment and provide training to end-users.
• Participate in a weekly on-call schedule.
• Adhere to ITIL and ITSM practices.

Benefits

• Full-time employment with a competitive hourly wage.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: No Education Listed