Technical Support Analyst I
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About The Position
Join an elite team of IT professionals who are driven to success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward-thinking that helps our clients solve business problems and identify new opportunities and revenue streams. We are looking for a Technical Support Analyst I who will provide Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment. The role involves maintaining a high level of customer satisfaction through professionalism, timely response, and resolution of issues, as well as following up on support issues and liaising with both the customer and Level 4 (R&D) team.
