About the Job: As a Technical Support Analyst, you will deliver remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. You will be responsible for resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives. Functional Knowledge: Requires proficiency in a range of analytical and technical processes or procedures to carry out assigned tasks. Business Expertise: Has a good understanding of how the team integrates with others to achieve department objectives Problem Solving: Performs moderately complex and varied tasks Impact: Impacts the quality and quantity of own work and its contribution to the team Interpersonal Skills: Uses communication skills to effectively exchange information; uses tact and diplomacy when dealing with others