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As a Technical Support Analyst I at Paycom, you will play a crucial role in providing direct support to customers and users of our hardware and software systems. Your primary responsibility will be to identify, diagnose, and resolve technical issues that arise in the day-to-day operations of our services. This position requires you to be the initial point of contact for customers experiencing technical difficulties, ensuring that their concerns are addressed promptly and effectively. You will oversee the support of hardware and software user issues, which includes answering inbound technical support calls and emails, troubleshooting LAN/WAN connectivity issues, and aiding in the support of the Time and Attendance Application. In addition to technical support, you will be responsible for documenting specific duties, activities, problems solved, and issues resolved. This documentation is essential for maintaining a clear record of the support provided and for assisting in the documentation of the network as it relates to Time and Attendance. You will also be tasked with providing and updating training documentation to ensure that all users are well-informed about the systems in use. Regular attendance and participation in meetings and committees may also be required, along with performing additional duties and assignments as requested. To succeed in this role, you will need a Bachelor's Degree and experience in network administration, as well as a solid understanding of computer and network operations and maintenance, particularly with LAN/WANs and Microsoft Operating Systems. Excellent written and verbal communication skills are essential, as you will need to interpret and apply laws, regulations, and policies while providing technical assistance for computer problems. You should be prepared to work flexible hours, including weekends and evenings, to meet the needs of our customers.
