Technical Support Analyst (Customer Support Consultant)
Phocas Software•Costa Mesa, CA
220d•$55,000 - $60,000•Hybrid
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About The Position
As a 1st line Customer Support Analyst, you'll be on the forefront of delivering great experiences. Helping to ensure our customers feel good about using our Business Planning and Analytics software. With a global retention rate of 97%, we aim to impress customers with an experience so good they become raving fans of Phocas and our team. And is there anything better than knowing your work has brought joy to a customer's life? Our software is MS SQL server based, we use our own mapping DB creation software and various techniques to create extraction and staging layers, and our help desk software is Jira (Atlassian).
