Technical Support Administrator

Wolter, Inc.•Brookfield, WI

About The Position

This position provides help desk assistance and technical support for all Wolter users and staff. Technical Support Admin performs troubleshooting and maintenance for all desktop and laptop computers, tablets, printers and other peripheral devices. Interface with customers to ensure technical issues are being managed and resolved with exceptional customer service skills. General Purpose: Assist in resolving and/or troubleshooting IT problems, so that employees are able to do their jobs through efficient use of technology.

Requirements

Must partner with BTG team to provide best service to employees and, ultimately, our customers.
Must maintain systems and controls to ensure consistency in applications.
Be flexible and willing to assist all areas of BTG
Must be available to work evenings, weekend hours and travel to any of our locations when needed
Ability to effectively prioritize and execute tasks in a high pressure environment.
Associates Degree in computer science or related field, and 1-2 years of IT support experience.
Extensive knowledge of PC, printer hardware, operating systems and applications including troubleshooting methodology.
Experience in supporting all mobile devices on various platforms
Experience with audio visual equipment
Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
Ability to organize, plan ahead, and manage multiple priorities.
Strong team player with excellent analytical, problem solving and critical thinking skills
Commitment to company vision and mission.

Responsibilities

Provide end user support to users including installing software, helping with general computer problems, setting up user accounts, answer inquiries in person, via telephone, or from remote location regarding computer software and hardware operation.
Install, configure, trouble shoot computers, phones, printers, tablets and other peripherals.
Install, configure and coordinate all service laptops and service programs for entire technician workforce, including some customer based systems as well.
Provide software, hardware & user training as required.
Enforce (and abide by) IT policies as regards employing only appropriate software and hardware as tools to ensure company data is secure at all times. This includes establishing internal user security, protecting corporate resources from unauthorized outside access, and providing for disaster recovery.
Provide basic Active Directory, Group Policy, SQL, Exchange, IPad, Cell Phone, Virtual Desktops, Office 365, Microsoft Teams, Microsoft Dynamics (CRM), Basic Networking and Wireless Technology as required.
Complete / maintain documentation of IT setups, processes and all other network documentation.
Using help desk software and creating timely documentation of each user call and the resolution so that this information can be used to resolve future calls as part of the knowledge base initiative.
Maintain all VOIP and cellular communication devices and connectivity
As needed, travel to branches throughout WI, IL, IN, OH, KY, MO
Special projects as assigned BTG Staff.