Technical Success Manager | $80K-$100K + Bonus + Equity + Remote | Award Winning AI Marketing SaaS Company

PhillyTech.Co•Austin, TX

3h•$80,000 - $100,000•Remote

About The Position

As Technical Success Manager, you will own the technical onboarding and ongoing execution for our client’s customers. You will manage integrations, tracking accuracy, and platform configuration to ensure clients launch smoothly and achieve measurable results quickly. You will act as the technical bridge between clients, product, and engineering, translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation.

Requirements

Hands-on, production-level experience configuring and managing Everflow is required (tracking, attribution, commissions, rules, and integrations).
2-4+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms, ensuring fast time-to-value and reliable outcomes.
Strong experience with integrations, especially Shopify, pixels, postbacks, and custom events.
Background in technical, client-facing roles with strong project management skills.
Ability to translate business requirements into technical workflows and clear documentation.
Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools.
Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment.
Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats.
Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment.

Responsibilities

Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations.
Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations.
Lead technical discovery during sales handoff and translate business needs into system configurations.
Project manage technical client requests and issues through resolution with speed and clarity.
Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools and Postman or other API testing tools.
Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments.
Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows.
Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently.
Collaborate with engineering and product teams to scope and deliver client-specific needs.
Surface recurring technical issues and automation opportunities to improve the platform and client experience.