Technical Success Account Manager, Telco and Retail
About The Position
As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). The TSAM serves as the customer’s trusted technical advisor, translating complex business objectives into rigorous technical governance and modern, resilient cloud architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders. This role requires independently forging strong executive relationships, advocating the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical rigor across the customer’s GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Requirements
- Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing technical role.
- Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
- Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
- Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).
Nice To Haves
- MBA or Master's degree in a Management, Technical, or Engineering field.
- Technical professional certifications.
- Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.
Responsibilities
- Establish and lead technical governance, focus on platform health metrics and enterprise readiness planning.
- Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
- Drive platform stability and excellence through deep architectural health assessments.
- Serve as the strategic technical advisor to address and resolve critical reliability concerns, advice on and guide the architecture of highly robust, scalable, and resilient workloads.
- Act as the internal customer advocate, translate technical obstacles to influence GCP product roadmaps.
- Own workload success, stabilization, and ongoing optimization to ensure sustained business value.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
