Technical Specialist

Grand Itasca • Grand Rapids, MN

20h • Onsite

About The Position

Technical Specialist Full-time 1.0 FTE (80 hours per pay period) Days + Call Onsite at Grand Itasca Clinic and Hospital Job Summary: The Technical Specialist provides technology support in the areas of network management, hardware and software standards definition; desktop installation, internet/intranet features and utilization, phone system service, technology needs analysis, and user account setup and maintenance. Here's what you'll do when you join us: Consults with business staff on hardware, operating system software, desktop software, and network connectivity requirements. Serves as project manager for selected technical analysis and/or implementation projects, and coordinates installation schedules and activities with vendors and users. Utilize a prescribed project management methodology. Manages all aspects the Grand Itasca Clinic and Hospital network infrastructure including network servers, hubs, routers, and external network and communications providers. Analyzes system interface/integration technical requirements, creates integration design specifications, and collaborates with the system analyst and vendors on development, testing, and implementation activities. Provides end-user software training support, either hands-on or vendor supplied for desktop software (i.e. MS Office products, Outlook). Conducts needs analysis, arranges for training sessions with the applicable vendor, schedules presenters and facilities, and manages enrollment. Conducts research and maintains up-to-date knowledge of networking technologies, wiring and connectivity topologies, and network server operating systems. Recommends options to embrace industry trends or standards relative to technical architecture components or design. Designs standard network or application server configurations, personal computer hardware and software configurations, and desktop or network printers. Installs and supports all server based software, standard desktop software, and user-specific application software. Installs and supports all desktop hardware (personal computers) and/or manages the hardware installation by a third party vendor. Sets up and maintains user accounts and manages system access security and controls. Manages and maintains the Grand Itasca Clinic and Hospital intranet site. Manages the relationship and provides designs specifications to an outsourced webmaster for the Grand Itasca Clinic and Hospital website. Provides phone system support for additional equipment requirements, phone system feature analysis and implementation, problem resolution, connectivity considerations, and vendor management.

Requirements

• Microsoft 2008 and/or 2012 certification or 2 years' experience preferred.
• Other related certifications are beneficial.
• Experience with Network protocols; LAN/WAN based networks, cabling systems, firewalls, UPS power systems, routers and switches.
• Ability to analyze complex technology problems, determines the applicable solution, and direct or coordinate the implementation.
• Ability to install, upgrade, and troubleshoot network or application servers, routers, hubs, personal computers, printers, and storage devices.
• Understands system integration techniques and able to analyze and design the appropriate technical interfaces.
• Must be innovative and aggressive in the quest for responsive, cost-effective, and state-of-the-art technologies.
• Must possess good inter-personal skills.
• Possess a minimum of two years network support in a complex business and technological environment and/or associates degree in computer related field.
• Demonstrated ability to follow and adhere to Grand Itasca Clinic and Hospital policies, vision, mission and values.
• Maintains reliable and consistent attendance.

Nice To Haves

• Microsoft 2008 and/or 2012 certification or 2 years' experience preferred.
• Other related certifications are beneficial.

Responsibilities

• Consults with business staff on hardware, operating system software, desktop software, and network connectivity requirements.
• Serves as project manager for selected technical analysis and/or implementation projects, and coordinates installation schedules and activities with vendors and users.
• Utilize a prescribed project management methodology.
• Manages all aspects the Grand Itasca Clinic and Hospital network infrastructure including network servers, hubs, routers, and external network and communications providers.
• Analyzes system interface/integration technical requirements, creates integration design specifications, and collaborates with the system analyst and vendors on development, testing, and implementation activities.
• Provides end-user software training support, either hands-on or vendor supplied for desktop software (i.e. MS Office products, Outlook).
• Conducts needs analysis, arranges for training sessions with the applicable vendor, schedules presenters and facilities, and manages enrollment.
• Conducts research and maintains up-to-date knowledge of networking technologies, wiring and connectivity topologies, and network server operating systems.
• Recommends options to embrace industry trends or standards relative to technical architecture components or design.
• Designs standard network or application server configurations, personal computer hardware and software configurations, and desktop or network printers.
• Installs and supports all server based software, standard desktop software, and user-specific application software.
• Installs and supports all desktop hardware (personal computers) and/or manages the hardware installation by a third party vendor.
• Sets up and maintains user accounts and manages system access security and controls.
• Manages and maintains the Grand Itasca Clinic and Hospital intranet site.
• Manages the relationship and provides designs specifications to an outsourced webmaster for the Grand Itasca Clinic and Hospital website.
• Provides phone system support for additional equipment requirements, phone system feature analysis and implementation, problem resolution, connectivity considerations, and vendor management.

Benefits

• Competitive pay
• Tuition reimbursement and scholarship/grant opportunities
• Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
• Generous paid time off package to maintain a healthy home-work balance
• STDB (short term disability bank)
• 401K with employer contributions
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees