Technical Specialist

Commerce Bank • Kansas City, MO

7d • $27 - $32

About The Position

The main purpose of this job is to provide technical support to end users of personal computers.

Requirements

• Intermediate technical troubleshooting skills
• Intermediate knowledge of personal computer operating systems and hardware
• Intermediate knowledge of IT service management software
• Ability to collaborate with others to in order to solve problems spanning multiple technologies
• Ability to install and remove equipment weighing 50 pounds and spend extended periods of time standing
• Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
• High School Diploma or equivalent combination of education and experience required
• 2+ years of experience supporting personal computers in an enterprise environment required
• For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.
• Must be eligible to work in the US without sponsorship now or in the future

Responsibilities

• Troubleshoot hardware and software issues on personal computers
• Configure and install new desktops and laptops
• Install software on personal computers
• Relocate personal computers and peripherals
• Troubleshoot printer and printing problems
• Retire personal computer equipment
• Perform other duties as assigned

Benefits

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time
• career development
• education assistance
• voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees