Technical Specialist, Strategic Resolution Group

Travelers • Houston, TX

3d

About The Position

We are looking for a motivated and enthusiastic team player to join our Strategic Resolution Group Claim team as a Technical Specialist handling complex toxic tort, latent injury, sexual misconduct and/or environmental claims that may present significant financial exposures. With general supervision, you will manage moderate to large exposure claims with complex liability and coverage issues, with the goal of developing strategies to ensure that claims are successfully resolved in the most efficient and effective way while meeting established protocols and delivering optimal customer service. As you meet the challenges of an ever-changing litigation landscape, you will maintain and develop a strong understanding of applicable law in multiple jurisdictions enhancing your ability to successfully manage complex coverage and liability issues.

Requirements

• High School Diploma or GED.
• 2 years experience in claim handling, legal, insurance, coverage advice or environmental fields.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job.

Nice To Haves

• Bachelor’s degree.
• 3+ years of experience in claim handling, legal, insurance or coverage advice or environmental fields.
• Analytical Thinking.
• Communication.
• Judgment & Decision-Making.
• Teamwork.
• Accountability.
• Customer Focus.
• Relationship Management.
• Business Perspective.
• Knowledge of Regulatory and Claim Environments.
• Planning & Organizing.
• Technology.
• Working Independently.
• Application of Departmental Practices and Procedures.
• Licensing.

Responsibilities

• Coverage Research and Analysis - Responsible for researching the existence of policies that may have been issued by multiple legacy companies and analyzing coverage.
• Apply knowledge of relevant legal concepts in applicable jurisdictions.
• Prepare coverage recommendation and reviews with management where applicable.
• Effectively communicate coverage positions to policyholders or their representatives.
• Liability Investigation and Analysis - Conduct thorough investigation and analysis of claim facts to determine liability.
• Acquire and apply knowledge of relevant evolving legal concepts and claim types in jurisdiction to evaluate damages and develop recommendation for appropriate course of action.
• Is aware of and applies knowledge of emerging litigation trends.
• Litigation Management - Proactively develop and execute a strategic file management plan that achieves optimal file resolution, including as appropriate research and recommendation of counsel; litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; use of proper settlement and release terms.
• Attend meetings with counsel, settlement conferences, mediations and trials.
• Account Management – Develop and apply an in-depth knowledge and understanding of newly, mature accounts in actions and decisions.
• Maintain effective working relationships with other account contacts.
• Ensure claims and settlement agreements are handled in a consistent manner.
• Responsible for regular communication and reporting to coordinate / align actions on assigned accounts.
• Financial Analysis - Estimate financial exposures on an individual claim and account basis.
• Develop budgets and financial analyses in consultation with supervisor and maintain appropriate defense and indemnity estimates.
• File Maintenance and Administrative Compliance - Maintain well-documented and organized claim files.
• Maintain proficiency with SRG claim systems and databases.
• Adhere to applicable requirements for data accuracy.
• Efficiently manage file inventory.
• Staff Development - May be involved in training, mentoring and interviewing.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees