Specialist, Funding Resolution

DriveTime•Fort Worth, TX

About The Position

What’s Under the Hood GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX. That’s Nice, But What’s the Job? In short, as a Specialist, Funding Resolution you will be responsible for reviewing, evaluating, and resolving exceptions. You will work directly with our operations team and evaluate their request pertaining to exception policy review. In long, you will: Assess loan origination exceptions, including discrepancies in documentation, underwriting conditions and compliance issues Work closely with operational teams to gather necessary information and facilitate the resolution of exceptions Maintain a detailed record of exceptions and resolutions provided for reporting and compliance purposes Monitor and track exception trends to identify areas for process improvement and develop strategies to mitigate risk Ensure all loan origination activities comply with applicable regulations and well as internal policies and procedures Provide exceptional service to internal operations teams by addressing inquiries in a timely and professional manner Stay up to date on regulatory changes and best practices to loan origination and exception management The duties and responsibilities listed above are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job. So What Kind of Folks Are We Looking for? Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must. Quality decision maker. Good decisions are made based on knowledge. We’ll need you to gather all the facts and take them all into consideration when making decisions. Master of multi-tasking. We are looking for someone that can handle multiple cases at once and feels comfortable juggling the work load. Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution. Intellectual curiosity. Why? What? How? Do you find yourself always wanting to learn more and broaden your knowledge base? If so, this could be the role for you. The Specifics. Bachelor’s Degree or equivalent experience 2+ years of experience in loan origination, understanding or exception manager within the financial industry Exceptional communication and interpersonal skills with the ability to work collaboratively in a team environment Excellent analytical and problem-solving skills with great attention to detail Ability to multi-task and work in a fast-paced environment So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime Hey Job Seekers: We want to make sure you’re safe while looking for your next opportunity with the DriveTime Family of Brands. We have been made aware of scams out there where people are pretending to be recruiters from our team. These scams might offer fake jobs, ask for your personal info, or even request payment, none of which is legit. Here’s what you need to know: We never charge fees at any point during hiring. Official emails from us will come from @drivetime.com or through our virtual assistant Emma [email protected]. Job offers are only made after a formal interview and from an actual employee of DriveTime Family of Brands. How To Stay Safe: Don’t share your info with anyone who hasn’t been verified. If something feels off, reference the above to make sure you are communicating with our team. Apply through our official careers page: Careers. Don't share any banking information with anyone via a message or text. Thanks for keeping an eye out and helping us keep the DriveTime Family safe!

Requirements

Excellent verbal and written communication skills.
The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
Quality decision maker. Good decisions are made based on knowledge. We’ll need you to gather all the facts and take them all into consideration when making decisions.
Master of multi-tasking. We are looking for someone that can handle multiple cases at once and feels comfortable juggling the work load.
Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
Intellectual curiosity. Why? What? How? Do you find yourself always wanting to learn more and broaden your knowledge base? If so, this could be the role for you.
Bachelor’s Degree or equivalent experience
2+ years of experience in loan origination, understanding or exception manager within the financial industry
Exceptional communication and interpersonal skills with the ability to work collaboratively in a team environment
Excellent analytical and problem-solving skills with great attention to detail
Ability to multi-task and work in a fast-paced environment

Responsibilities

Assess loan origination exceptions, including discrepancies in documentation, underwriting conditions and compliance issues
Work closely with operational teams to gather necessary information and facilitate the resolution of exceptions
Maintain a detailed record of exceptions and resolutions provided for reporting and compliance purposes
Monitor and track exception trends to identify areas for process improvement and develop strategies to mitigate risk
Ensure all loan origination activities comply with applicable regulations and well as internal policies and procedures
Provide exceptional service to internal operations teams by addressing inquiries in a timely and professional manner
Stay up to date on regulatory changes and best practices to loan origination and exception management