Technical Specialist, Event Labs

Skillable

10h • $60,000 - $85,000 • Remote

About The Position

Responsibilities
Contribute to the technical planning and execution of hands-on labs for customer-facing events (in-person and virtual), ensuring smooth delivery and high-quality experiences.
Provide proactive technical support including platform setup, customization, and readiness.
Manage the customer event portfolio, maintaining alignment and transparency with timelines.
Manage deployment of on-prem and cloud infrastructure pertaining to customer events.
Represent Skillable in customer meetings serving as a subject matter expert on hands-on labs and event delivery.
Evaluate event performance, identify risks, and implement improvements for scalability and sustainability.
Serve as a consultative partner for customers, offering guidance on best practices and platform usage.
Support implementation workflows, ensuring SLAs are met and work items are tracked.
Partner cross-functionally to ensure effective flow of communication and critical milestones are met while keeping key stakeholders appropriately engaged.
Contribute to centralized documentation and tooling to promote consistency and self-service across customer engagements.
Partner with team leadership to align on strategic goals, emerging trends, and growth opportunities.
Review program goals regularly, appropriately align and adjust deliverables to anticipated program outcomes and plan for scalability and sustainability.
Maintain a client-centric, approachable demeanor with the ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles.
Identify and address problems and risks while ensuring ongoing and updated program progress and applicable documentation is updated.
Proactively surface blockers and productivity risks, escalating to the Customer Events Manager as needed.
Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis.
Other strategic business initiatives or special cross-functional project involvement as required.

Qualifications
Bachelor’s degree or equivalent professional experience.
5+ years in customer-facing roles involving technical program management or IT.
Experience with cloud platforms (Azure, AWS), virtualization, and learning management systems.
Expertise with tech ed platforms, products, and the Skillable customer ecosystem preferred.
Strong communication skills across diverse audiences and mediums.
Proven ability to manage complex programs, prioritize tasks, and deliver results under pressure.
Data-driven mindset with analytical skills to identify trends and drive decisions.
Experience working cross-functionally and promoting collaborative partnerships to drive results.
Inquisitive, solution-oriented mindset.
Experience understanding the needs and expectations of the customers and ensure that they are met or exceeded.
Proven ability to multi-task, prioritize, and meet deadlines and Company standards.
Ability to travel domestically and internationally (up to 50%) to support customer events.
Ability to present and convey material both formally and informally to all levels of an organization.
Demonstrated ability to prioritize and manage workload and meet project deadlines.
A high-level of confidence, integrity and professional courtesy.
Strong Microsoft suite experience, including teams or similar web conferencing and internal communication software experience preferred.
Naturally inquisitive with a desire to learn, solve problems and dig into detailed analysis.
Experience working in a fully remote team is preferred, but not required.
Thorough understanding (or willingness to learn expeditiously) of business operations and processes.
Strong written and oral communication skills.
Proactively addresses challenges, seeking opportunities for continuous improvement.
Adept at troubleshooting in fast-paced environments and implementing corrective actions swiftly.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 5+ years in customer-facing roles involving technical program management or IT.
• Experience with cloud platforms (Azure, AWS), virtualization, and learning management systems.
• Strong communication skills across diverse audiences and mediums.
• Proven ability to manage complex programs, prioritize tasks, and deliver results under pressure.
• Data-driven mindset with analytical skills to identify trends and drive decisions.
• Experience working cross-functionally and promoting collaborative partnerships to drive results.
• Inquisitive, solution-oriented mindset.
• Experience understanding the needs and expectations of the customers and ensure that they are met or exceeded.
• Proven ability to multi-task, prioritize, and meet deadlines and Company standards.
• Ability to travel domestically and internationally (up to 50%) to support customer events.
• Ability to present and convey material both formally and informally to all levels of an organization.
• Demonstrated ability to prioritize and manage workload and meet project deadlines.
• A high-level of confidence, integrity and professional courtesy.
• Strong Microsoft suite experience, including teams or similar web conferencing and internal communication software experience preferred.
• Naturally inquisitive with a desire to learn, solve problems and dig into detailed analysis.
• Thorough understanding (or willingness to learn expeditiously) of business operations and processes.
• Strong written and oral communication skills.
• Proactively addresses challenges, seeking opportunities for continuous improvement.
• Adept at troubleshooting in fast-paced environments and implementing corrective actions swiftly.

Nice To Haves

• Expertise with tech ed platforms, products, and the Skillable customer ecosystem preferred.
• Experience working in a fully remote team is preferred, but not required.

Responsibilities

• Contribute to the technical planning and execution of hands-on labs for customer-facing events (in-person and virtual), ensuring smooth delivery and high-quality experiences.
• Provide proactive technical support including platform setup, customization, and readiness.
• Manage the customer event portfolio, maintaining alignment and transparency with timelines.
• Manage deployment of on-prem and cloud infrastructure pertaining to customer events.
• Represent Skillable in customer meetings serving as a subject matter expert on hands-on labs and event delivery.
• Evaluate event performance, identify risks, and implement improvements for scalability and sustainability.
• Serve as a consultative partner for customers, offering guidance on best practices and platform usage.
• Support implementation workflows, ensuring SLAs are met and work items are tracked.
• Partner cross-functionally to ensure effective flow of communication and critical milestones are met while keeping key stakeholders appropriately engaged.
• Contribute to centralized documentation and tooling to promote consistency and self-service across customer engagements.
• Partner with team leadership to align on strategic goals, emerging trends, and growth opportunities.
• Review program goals regularly, appropriately align and adjust deliverables to anticipated program outcomes and plan for scalability and sustainability.
• Maintain a client-centric, approachable demeanor with the ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles.
• Identify and address problems and risks while ensuring ongoing and updated program progress and applicable documentation is updated.
• Proactively surface blockers and productivity risks, escalating to the Customer Events Manager as needed.
• Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis.
• Other strategic business initiatives or special cross-functional project involvement as required.

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave.
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level