Technical Specialist Client Delivery

Paysafe Ltd•Jacksonville, FL

23d

About The Position

We are seeking a skilled and client-facing Technical Specialist to join our dynamic Client Delivery team. The Technical Specialist will play a crucial role in supporting clients on the implementation and onboarding of our local payment methods (LPMs) and boarding products. This role requires a combination of API technical expertise, strong problem solving abilities, and excellent client-facing communication skills with a deep experience in the payment industry and in implementing payments.

Requirements

Bachelor's degree in Computer Science or Business with 2 years of experience OR Associate degree in a related field with 3-5 years of relevant experience. Professional certifications are considered an asset.
Previous experience as a Technical or Implementation Specialist or in a similar client facing role within merchant services, payment processing, or a fintech company is essential.
Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure.
Exceptional communication and interpersonal skills to interact effectively with clients and internal teams.
Analytical, troubleshooting, and problem-solving skills.
Excellent time management, organization, and planning skills, including the ability to prioritize and manage multiple projects and tasks simultaneously are essential.
Ability to comprehend and translate complex technical issues and apply to business solutions.
Ability to adapt to changing priorities and work in a fast-paced environment.
Motivated to think outside of the box and understand the purpose of processes and procedures.
Strong English skills, both written and oral is essential because this role will be interacting with international clients.
Knowledge of Postman, REST APIs, SOAP XML APIs and Splunk (competent).
Comfortable understanding and reading code in JavaScript, Java, Ruby, Python, PHP (competent).
Experience integrating Paysafe APIs or REST APIs into a web or mobile application (advanced beginner).
Experience with GitHub or the likes (novice).
Experience with Jira (novice) and Salesforce (novice).

Responsibilities

Accountable for following the end-to-end client journey helping guide our clients integrate to our Paysafe products from project kick off until go-live in production.
Assigned multiple concurrent projects helping new or existing clients integrate to our products.
Quickly become an expert in our Paysafe products offerings.
Collaborate with clients to understand their payment and onboarding business needs and use-cases.
Provide payment expertise on best practices and industry standards.
Deliver technical documentation and deliver a validation test plan based off the clients use-cases.
Responsible for the end-to-end certification process, client integration signoff and handoff to post live to the client services team.
Troubleshoot and resolve technical issues during our clients integrating their platform to our products, with the ability to communicate the solution clearly to merchants and internally.
Maintain and document accurate record of the client's interactions and configurations using Salesforce.
Provide training sessions to clients on the effective use of our Paysafe products.
Working as a part of international team.