Technical Specialist, Applications

Scarborough Health Network

22h • $46 - $53

About The Position

ENABLING Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Position Overview
Epic Technical Specialists are responsible for ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes, maintenance, system upgrades and enhancements and optimizations with a goal to continue to enable workflows that in the relevant clinical areas. This role will also act as a secondary support contact for the application’s end users.

Requirements

• Previous build or operations experience with Epic® preferred
• Epic certification in any of Beaker, ClinDoc, Orders preferred or must complete relevant certification within 3 months of hire
• Strong working knowledge of clinical systems and administrative departments, operations and lab process/workflows would be an asset
• Medical Laboratory Technologist experience will be an asset
• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
• Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
• Strong understanding of workflows and procedures related to analyst’s relevant clinical area
• Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
• Highly self-motivated and directed, with keen attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• Ability to work collaboratively and effectively with internal and external stakeholders
• Ability and willingness to learn new software, systems, and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

Nice To Haves

• Strong working knowledge of clinical systems and administrative departments, operations and lab process/workflows would be an asset
• Medical Laboratory Technologist experience will be an asset

Responsibilities

• Responsible for independently evaluating systems, analyzing complex issues and problems, troubleshooting, resolving break fixes and testing resolutions with application teams
• Provides ongoing maintenance and support for assigned applications with little to no assistance
• Participates and leads testing of application updates, enhancements, custom programming and new releases/quarterly upgrades
• Support operational committees and working groups with workflow design/optimization decision-making by highlighting system capabilities, limitations, risks etc.
• Work with Principal Trainers to maintain training materials and content in sync with build updates
• In collaboration with Principal Trainer, analysts will support application's end‐users
• Reviewing the status of projects and issues on an ongoing basis with leadership

Benefits

• Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
• Comprehensive insured benefits package including health and dental benefits
• New Graduate Initiative
• Enroute Program
• Critical Care Sponsorship Program
• Employee Discount and Incentive Programs
• Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
• Recognition events
• Leadership Development and Learning Programs
• Tuition Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed