Technical Solutions Manager

Nabla

10d • Hybrid

About The Position

We are seeking a Technical Solutions Manager to join our customer success team by providing expert technical guidance and leading integration implementation for our health system customers. This hybrid role bridges the gap between technical and customer-facing teams, ensuring Nabla is smoothly deployed and optimized with our customers.

Requirements

• Technical Expertise: Strong experience with healthcare integration technologies, including SSO, FHIR, HL7, OAuth2, and RESTful APIs. A plus: understanding of IT infrastructure within health systems and experience working with tools like Docker, Kubernetes, Terraform, PostgreSQL, and GCP.
• Problem-Solving Abilities: Demonstrated ability to troubleshoot and resolve complex technical issues. You should be comfortable diving into technical problems and working collaboratively with engineering teams to solve them.
• Communication & Collaboration: Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. You should be able to translate technical issues into clear, actionable insights for customer success managers and other internal teams.
• Proactive & Detail-Oriented: A proactive mindset with strong attention to detail. You take ownership of challenges and work diligently to resolve them, even in fast-paced and ambiguous environments.
• Experience: A minimum of 4 years of experience in a technical integration, solutions engineering, or similar role within the healthcare space, ideally working with EHR systems and health system IT teams.

Responsibilities

• Lead the end-to-end technical integration process with your assigned health system customers, including setting up SSO connections, configuring EHR integrations, and ensuring alignment with their IT infrastructure.
• Ensure seamless data exchange through industry standards such as FHIR, HL7, and OAuth2, while configuring and optimizing Nabla for deployment within the customer’s environment.
• Collaborate with internal teams to implement best practices and maintain high standards for system performance, security, and stability.
• Facilitate technical setup for Nabla’s audio app and data exports for customers. Help create and improve processes for efficient implementation with customers.
• Act as the integration & technical point of contact for the customer success team, helping to troubleshoot and resolve complex technical issues that arise post-deployment.
• Provide timely support and guidance during critical phases of the customer lifecycle, such as during go-live and system upgrades.
• Collaborate with engineering and product teams to escalate and resolve deeper technical issues that require backend changes or updates.
• Act as your customer’s primary counterpart for integration implementation and live management. Support the customer success managers by participating in key meetings with health system IT teams, providing technical expertise to ensure clear communication and alignment on integration requirements. Help shape strategic improvements to the customer’s integration scope and setup.
• Build strong relationships with internal stakeholders (Product, Engineering) to ensure customer needs are met and technical solutions are delivered efficiently.
• Identify opportunities to improve the integration process and advocate for better tools, processes, and practices that enhance the customer experience.
• Stay up to date with the latest EHR standards and APIs, working closely with the Engineering team to improve and unlock new opportunities for integrations.
• Assist in creating and maintaining technical documentation that supports both internal teams and customers during the integration process.

Benefits

• Compensation and Equity: Competitive salary and stock options
• Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance
• Time Off: Unlimited paid time off and 11 national holidays
• Health Comes First: Unlimited sick leave
• Parental Leave: Paid leave for new parents
• Remote-friendly: $1,500 to purchase home office equipment
• Trust & accountability: Full ownership of your time and schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed