Technical Solutions Engineer, Home Automation

Google • Mountain View, CA

18d

About The Position

The Google Cloud Platform team helps customers transform and build what's next
for their business — all with technology built in the cloud. Our products are
developed for security, reliability and scalability, running the full stack from
infrastructure to applications to devices and hardware. Our teams are dedicated
to helping our customers — developers, small and large businesses, educational
institutions and government agencies — see the benefits of our technology come
to life. As part of an entrepreneurial team in this rapidly growing business,
you will play a key role in understanding the needs of our customers and help
shape the future of businesses of all sizes use technology to connect with
customers, employees and partners. The Platforms and Devices team encompasses
Google's various computing software platforms across environments (desktop,
mobile, applications), as well as our first party devices and services that
combine the best of Google AI, software, and hardware. Teams across this area
research, design, and develop new technologies to make our user's interaction
with computing faster and more seamless, building innovative experiences for our
users around the world.

Requirements

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience coding in one or more programming languages (e.g., Swift, Kotlin, Java, Dart, Python, JavaScript/TypeScript, C++).

Nice To Haves

• 4 years of experience in technical consulting, supporting large enterprise customers with high service-level objective (SLO) and service-level agreement (SLA) requirements.
• 3 years of experience in a professional setting designing, developing, implementing, and troubleshooting application issues across iOS, Android, or other surfaces.

Responsibilities

• Understand partner use cases and offer insights and recommendations on solution design, development, tooling, and integration.
• Build samples, codelabs, and documentation to support partner integrations with Google Home devices or platforms.
• Partner closely with the Software Engineering team to communicate technical feedback from partners, resolve bugs, or troubleshoot integration problems.
• Resolve escalations of technical issues from Technical Account Managers. Speak at developer events and partner summits.
• Travel to meet with current or new partners to provide face-to-face support and troubleshooting, up to 30% as needed.

Benefits

• bonus
• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level