Technical Solutions Engineer, Home Automation
About The Position
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience coding in one or more programming languages (e.g., Swift, Kotlin, Java, Dart, Python, JavaScript/TypeScript, C++).
Nice To Haves
- 1 year of experience in a professional setting with designing, developing, implementing and troubleshooting app issues across iOS, Android or other surfaces.
- Experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Responsibilities
- Understand partner use cases and offer insights and recommendations on solution design, development, tooling and integration.
- Build samples, codelabs and documentation to support partners integrations with Google Home devices or platforms.
- Partner closely with the Software Engineering team to communicate technical feedback from partners, resolve bugs or integration problems.
- Resolve escalations of technical issues from technical account managers.
- Interact at developer events and partner summits.
- Travel to meet with current or new partners to provide face-to-face support and troubleshooting, up to 30% as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
