Analyst, Technical Solutions

Visa•Austin, TX

8d•Hybrid

About The Position

If you think you could support the Visa family by joining Cybersource as a Technical Solutions Analyst, we want to hear from you. This role is the technical touchpoint for our largest and most important clients. Collaboration and customer-centricity are the words we live by. The role will rely on your technical creativity and client knowledge to solve our customer’s business challenges, guiding your client-side stakeholders to get the best out of the Cybersource product portfolio. Our team understands merchant-side payments inside and out! And while we do want you to stay a part of our team, we also want to help you succeed in your career with Visa. Our consultative Cybersource knowledge is valued across the business and former team members have moved into Sales Engineering, Sales, Solutions Management, and more.

Requirements

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
In-depth technical experience such as customer support, software development, or web development
Client facing experience. Demonstrated success in customer relationship management.
Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
Experience working with e-commerce platforms, transaction processing and payment service providers (gateways).
Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, secure elements, contactless payments, online/remote payments, QR Codes, cloud based payments and chip cards (contact and contactless).
Demonstrated strong leadership capabilities and interpersonal skills
Executive-level written and verbal communication, and customer interaction skills
Strong organization skills including resolution management and follow up
Strong problem solving skills
Experience with web-based software development technologies: PHP, ASP, NET, JavaScript, HTML, XML, JSON, REST APIs
Understanding of Web Security: SSL, HTTPS, Hash algorithms
Strong SQL skills
Familiarity with PCI DSS

Nice To Haves

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Responsibilities

Act as the single point of technical contact for assigned merchant and partner accounts
Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams
Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.
Provide technical implementation assistance to developers
Perform business analytics and performance monitoring of live merchants and partners
Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
Educate merchants on how ongoing enhancements of Visa services may benefit their business
Create, edit, and distribute client notifications and communications
Participate in requirements, design, and roll out of new products and services
Represent Client Support to other departments in the company including sales, operations, product management, and product development
Partner with Sales to build relationships with technical and business contacts across the account portfolio
Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.
Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.