Technical Solutions Consultant

Stepstone Group • Lebanon, NH

7d

About The Position

The Technical Solutions Consultant serves as a technical resource for clients and internal teams, helping to bridge the gap between business needs and technical solutions. The Technical Solutions Consultant works with our account management and sales teams on the implementation of new accounts, as well to help our current customers maneuver and operate through Appcast's software solutions.

Requirements

• Possess the subject matter expertise to successfully drive technical projects to completion.
• Strong organization, prioritization, relationship building and project management skills.
• Disciplined, self-starter with the ability to multi-task.
• Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical audiences as well as the ability to effectively communicate via multiple channels (Slack, Jira, Email, Microsoft Teams, etc.)
• Excellent problem-solving skills and the ability to adapt to new challenges.
• Demonstrated advanced proficiency in Microsoft Excel, including expertise in pivot tables, VLOOKUP, and other advanced functions to analyze large datasets, identify trends, recognize patterns, and uncover potential issues.
• Strong technical background with knowledge of system integrations, XML feeds, pixel tracking technology, and APIs.
• Basic familiarity with Talent Acquisition technologies including CRMs and Applicant Tracking Systems.
• Bachelor's degree required. Concentration in computer science, Information Systems, Engineering, is preferred.
• 5+ years of experience in customer service and/or software implementation, preferably in the Talent Acquisition industry.

Nice To Haves

• Prior experience working with SaaS and enterprise software is a plus.

Responsibilities

• Act as technical point of contact internally and externally for assigned implementations, technical support cases, and projects.
• Lead all phases of technical implementation including discovery, planning, configuration, testing, and launch for enterprise clients with complex, multi-system integrations involving multiple teams of people.
• Collaborate with customers in conjunction with Customer Success and Sales partners to understand business challenges, client goals, and gather all necessary technical requirements.
• Collaborate with internal teams to create consistent, high-quality experience for our customers throughout the implementation process.
• Work with internal partners to constantly identify ways to improve and streamline the implementation process.
• Design and optimize technical architecture for enterprise-level client integrations, including scalable API frameworks and custom XML/JSON feed configurations.
• Build and support custom API connectors to integrate with external ATS, CRM, and HRIS systems.
• Implement and map complex data transfers between client and Appcast systems using APIs, webhooks, and SFTPs to help clients derive value from advertising performance metrics.
• Troubleshoot assigned technical issues/implementations and provide timely resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees