Technical Solutions Analyst

UNION HOME MORTGAGE CORP • Strongsville, OH

23h

About The Position

This position is responsible for maintaining and improving all features of the Third Party Application Systems, that supports processes from origination through servicing. The Solutions Analyst will provide technical guidance and support in establishing workflow processes that meet the business’ goals. They will be involved with all aspects of changes, including analysis, planning, configuration, testing, and implementation. Also, they will have some vendor management responsibilities. At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

Requirements

• Bachelor’s degree in related field, or equivalent
• 3+ years of professional experience in application implementation and support
• Professional experience working with business leadership to support their objectives
• Professional experience managing project timelines, resources, deliverables and constraints
• Proven track records of delivering solutions to meet business needs with third-party software
• Proven ability to write effective data and process documentation (including business and system requirements, business process diagrams and data flow diagrams).
• Detail oriented with the ability to exercise sound judgment
• Self-motivated individual
• Excellent written and verbal communication skills
• Ability to take ownership of a project and manage multiple tasks simultaneously to meet established deadlines.
• Ability to motivate and influence teams without direct authority
• Appetite for learning new systems and technology for future incorporation or integration to the loan production solution set
• Practical knowledge in roadmap development, requirements definition and feature prioritization
• Ability to thrive in a fast-paced work environment

Responsibilities

• Responsible for developing solution requirements, planning and executing implementation, and advocating concepts with internal business groups
• Build relationships with business function partners, understand their objectives, and establish trust and dialogue on how to support those needs
• Enhance, maintain, and troubleshoot existing applications with limited assistance
• Provide trusted thought leadership, drive collaboration and deliver enterprise-oriented products
• Assist business stakeholders in prioritizing project work, articulate clear prioritization and business justification to technology teams and convey IT constraints and dependencies to business users
• Effectively communicate across business and technology teams to define project goals and objectives, solutions, and constraints
• Be an evangelist for our team’s mission and priorities. Help others in our organization understand the team’s vision
• Develop and manage strong partnerships with software providers, including vendor selection, contract/SLA management, operational support and influence future roadmaps
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level