Technical Services Technician II

Wetherill Associates Inc•Southaven, MS

156d•Onsite

About The Position

The individual in the role is responsible for ensuring that products meet the required quality standards through rigorous quality control measures. This position involves troubleshooting customer issues, identifying the root cause of problems, and implementing effective resolutions to enhance customer satisfaction. By employing their expertise in quality control and problem-solving, the Technical Services Technician plays a crucial role in maintaining product integrity and exceeding customer expectations.

Requirements

High School Diploma or educational equivalent
4 + years related experience and/or training; equivalent combination of education and experience.
Experience to include familiarity with vehicle maintenance and diagnosis, knowledge of OE or aftermarket components.
Understanding of electrical attributes (voltage, current, resistance), mechanical properties (force, torque, power), and SAE/Metric measuring units system.
Follows instructions, responds to management direction, must be mechanically inclined and must be able to work with hand tools and small measuring equipment.
Proficient in Microsoft Office applications such as Excel, Word, and Outlook, etc.
Exhibits professional experience working collaboratively in a team environment.
Demonstrates skill in writing routine reports and correspondence.
Must possess excellent communication skills, both written and verbal.
Demonstrates a high level of accuracy and thoroughness in work.
Displays diligence in completing tasks in a timely manner, utilizing effective time management skills.

Nice To Haves

Previous working experience with electro-mechanical parts is a plus
ASE Certification preferred

Responsibilities

Performs daily routine inbound inspections in a timely manner, ensuring product quality.
Utilizes measuring tools and mechanical tools in the Quality department while performing work tasks.
Effectively utilizes the Quality Response System, Baan NC Maintenance, Item Purchase, Stock Point, and Inventory Transactions Sessions.
Supports the proper rework of items from the non-conforming warehouse, ensuring timely completion.
Identifies and follows up on non-conformances in materials, processes, and workmanship to prevent operational and field issues for customers.
Operates material handling equipment such as label machines, weigh scales, forklift/cherry picker, and pallet jacks.
Utilizes measuring tools, such as calipers and multimeters, and mechanical tools in the Quality department for rework and customer evaluations.
Performs disassembly and diagnostics of WAI products for evaluation, comparison to original samples, and warranty return assessments.
Evaluates labor claim returns and prepares Failure Analysis Reports to identify root causes and implement corrective actions.
Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development.
Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture.
Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment.
Undertakes additional responsibilities and tasks as directed by management.