Technical Services Engineer II- Elevity

Gordon Flesch Company•Appleton, WI

16h

About The Position

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market. Elevity is a combination of the words elevate and security. We aspire to elevate our clients businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day. We also aim to elevate every team members career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education. Our work environment promotes both growth and balance we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment. In this role you will: Provide both remote and onsite support to resolve complex IT issues, meeting high customer service standards. Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure. Serve as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers. Log all service requests and maintain comprehensive documentation in the ticketing system. Generate detailed network and technical documentation. Deliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction. Collaborate with other engineers and technicians to resolve client issues efficiently. Self-schedule service calls on site/remote as needed for managed clients. Complete company-provided training and certifications as required. Maintain billable hour requirements.

Requirements

3 years of technical experience in IT support or engineering roles.
Minimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors.
Obtain and maintain Elevity Approved Associate certification within 1 year.
Obtain and maintain required Elevity vendor certifications.
Knowledge and hands-on experience with: Server hardware and operating systems (Windows Server 20162025) Cloud platforms (Microsoft 365, Azure) Networking infrastructure (switches, firewalls, wireless, VPNs) Laptop and desktop hardware Mobile devices and tablets Windows and Mac desktop operating systems Network peripherals and printers. Active Directory
Ability to thrive in a team-oriented environment and work seamlessly with other engineers and professional sales staff.
Ability to work on technical issues through to completion with Elevity teams members as needed.
Strong desire to invest the time and energy to grow technical skill set and knowledge.
Ability to work with Elevity operations, project management, sales team, technology partners, and clients.
Valid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
Ability to work on a rotating on-call schedule in order to provide consistent client support.

Responsibilities

Provide both remote and onsite support to resolve complex IT issues, meeting high customer service standards.
Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.
Serve as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers.
Log all service requests and maintain comprehensive documentation in the ticketing system.
Generate detailed network and technical documentation.
Deliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction.
Collaborate with other engineers and technicians to resolve client issues efficiently.
Self-schedule service calls on site/remote as needed for managed clients.
Complete company-provided training and certifications as required.
Maintain billable hour requirements.