Technical Services Specialist
About The Position
We are seeking a highly experienced and customer-focused Technical Services Specialist to provide technical support operations and serve as a key resource for installation guidance, training, troubleshooting, and continuous product and process improvement. This role partners closely with Sales, Product Management, and R&D to ensure successful installations and strengthen product performance across commercial and residential applications. As our Technical Services Specialist you will have the opportunity to make a significant and visible impact by: Leading technical support and resolving complex installation challenges Supporting customers and field teams with expert guidance and warranty support Driving product and process improvement through field feedback and collaboration Developing technical resources that support best-practice installation outcomes Strengthening relationships across key industry stakeholders and associations The Technical Services Specialist leads technical support operations and serves as a trusted expert for installation guidance, troubleshooting, warranty evaluations, and field training. The role works cross-functionally to identify root causes, recommend corrective actions, and provide real-world insights that support product development and continuous improvement.
Requirements
- Bachelor’s degree in Construction Management, Civil Engineering, Building Science, Technical Trades, or related field (or equivalent experience)
- 10+ years of hands-on flooring installation experience, including strong commercial installation background
- Strong knowledge of substrate preparation, moisture mitigation, adhesives, leveling compounds, and environmental installation conditions
- Proven leadership experience and ability to communicate effectively with diverse audiences
- Strong documentation, reporting, and customer escalation management skills
- Proficiency with standard office software; CRM experience preferred
Responsibilities
- Support the Sales team with product recommendations and written warranties
- Provide technical troubleshooting, complaint/claim evaluations, and root-cause analysis
- Support warranty investigations and create clear, factual technical reports
- Gather field insights and share recommendations with Product Management and R&D
- Develop and maintain technical documents (data sheets, installation guides, etc.)
- Maintain working knowledge of industry standards (ASTM, ANSI, flooring best practices)
Benefits
- Competitive salary and comprehensive benefits program
- Medical/Dental/Vision Insurance– with generous employer cost share
- Employer Paid Life, Short-term and Long-term Disability Insurance
- Accident, Hospital Indemnity, Supplemental Life Insurance Options
- 401(k) Plan with Employer Match and 100% vesting
- 3 Weeks of Paid Time Off (PTO) Annually
- 11 Paid holidays for 2026
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
