Technical Services Representative

Sherwin-Williams•Charlotte, NC

About The Position

The Technical Service Representative has knowledge of surface preparation equipment and methods as well as the successful application of industrial coatings using single and heated plural component spray equipment. Responsibilities include conducting product training and application demonstrations while ensuring our customers’ expectations are met when it comes to job site support, supporting the efforts of sales representatives and be a liaison to the lab organization. This role engages with customers in various marine segments including Government, Commercial, and Luxury Markets. Responsibilities Communicate competitive information, new products and selling issues to Protective & Marine Sales Reps and Area Sales Manager. Communicate extended product knowledge in protective & marine coatings, linings, tank bottom repairs, etc. Attend coatings seminars that are pertinent to protective& marine sales/marketing. Become proficient in Navy Mil-Spec materials. Support national accounts specifications approval process. Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed. Maintain contact with laboratory on current technical issues. Assist with equipment installations and various line or equipment modifications/adjustments. Conduct technical training seminars at customers’ facilities. Evaluate product complaints and decide best way to resolve problem. Ensure customer quality and service expectations are met. Assist customers in preparing paint specifications to meet product applications. Troubleshoot on-line technical problems such as correcting batches and formulation of products. Advise customers of product line changes and improvements. Maintain expertise in industrial & marine equipment use and surface preparation. Assist customers with product inventory control/re-ordering. Train customers on product knowledge and application methods. Evaluate product complaints and decide the best way to resolve the problem. Assist sales reps by preparing samples, panels, etc. for presentations. Maintain customer technical service issues on file for follow-up. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Requirements

FORMAL EDUCATION Required: High School Diploma or equivalent
Must be 18 years of age to apply.
Must be legally authorized to work in country of employment without sponsorship for employment visa status.
Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
Must have a valid driver’s license.
Must have the ability to operate a computer and communicate via the telephone.
Must be able to travel at least 70%

Nice To Haves

Preferred: Bachelor’s Degree in Business or a related field.
2-4 years of experience knowledge of Protective & Marine products, industrial surface preparations, inspection equipment and application equipment is required.
Possess expert equipment knowledge to troubleshoot, repair, and resolve customer problems with spray equipment and pumps.
Experience working within shipyards or heavy industrial environment and resinous flooring as this position will communicate to customers extended product knowledge of numerous Protective and Marine Coatings, lining, tank bottom repairs etc.
Strong written and verbal communication skills must be able to write detailed reports.
NACE or SSPC certified.
Experience working as an industrial coatings applicator.
Experience utilizing various testing equipment and interpreting the data.
Experience in failure analysis data is a plus.

Responsibilities

Communicate competitive information, new products and selling issues to Protective & Marine Sales Reps and Area Sales Manager.
Communicate extended product knowledge in protective & marine coatings, linings, tank bottom repairs, etc.
Attend coatings seminars that are pertinent to protective& marine sales/marketing.
Become proficient in Navy Mil-Spec materials.
Support national accounts specifications approval process.
Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed.
Maintain contact with laboratory on current technical issues.
Assist with equipment installations and various line or equipment modifications/adjustments.
Conduct technical training seminars at customers’ facilities.
Evaluate product complaints and decide best way to resolve problem.
Ensure customer quality and service expectations are met.
Assist customers in preparing paint specifications to meet product applications.
Troubleshoot on-line technical problems such as correcting batches and formulation of products.
Advise customers of product line changes and improvements.
Maintain expertise in industrial & marine equipment use and surface preparation.
Assist customers with product inventory control/re-ordering.
Train customers on product knowledge and application methods.
Evaluate product complaints and decide the best way to resolve the problem.
Assist sales reps by preparing samples, panels, etc. for presentations.
Maintain customer technical service issues on file for follow-up.