Technical Services Representative

ACO, Inc. • Casa Grande, AZ

8d

About The Position

The Technical Support Representative will provide technical product assistance within ACO and to external customers.

Requirements

• Minimum of 1-2 years of experience in a technical or product support position
• Bachelor's degree (B. A.) from four-year college or university; or 5 years related experience and/or training; or equivalent combination of education and experience
• Minimum of 1-2 years’ experience interpreting product design, layouts and basic drafting room practices. Knowledge of AutoCAD or similar systems
• Ability to effectively present information in one-on-one and small group situations to vendors, customers, clients, and other employees of the organization
• Ability to effectively explain and/or present technical issues/information to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Ability to read, analyze, and interpret general technical or governmental procedures
• Ability to calculate figures and amounts such as, proportions, percentages, area, circumference, and volume
• Ability to read blueprints
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to operate Windows Office programs
• Basic use of AutoCAD
• Basic use of Adobe Acrobat Pro

Responsibilities

• Provides technical support; provides recommendations on product selection, proper installation procedures, makes calculations, customized design drawings and aids when solving on-site problems
• Collaborates with product competency centers to develop ongoing operational plans, developing an understanding of product line and serves as an expert of niche product in assigned market
• Works closely with Inside Sales Representatives and Area Sales Managers to ensure customer satisfaction and problem resolution.
• Elicits customer feedback to help guide future product and service direction
• Performs field failure analysis and solution evaluation for production product issues
• Applies technical and product expertise when addressing customer concerns or needs
• Comply with company policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees