Technical Services Representative
About The Position
We are looking for a talented Technical Services Representative to join our team specializing in Service for our Cummins Inc. facility in Florence, KY. Job Summary: Provide parts support for current and new products. Builds customer relationships. Assists stakeholders with complex Parts identification requirements. In this role, you will make an impact in the following ways: • Ensure smooth new product launches by making sure worldwide service parts are ready at first shipment for less complex programs—directly supporting customers and OEMs from day one. • Maintain strong global parts availability for current products in the field by coordinating across plants, distribution partners, OEMs, end customers, and internal teams. • Investigate and resolve parts related issues efficiently, helping prevent customer downtime and improving product support reliability. • Build trusted relationships with internal and external customers, delivering customer centric solutions that reinforce loyalty and satisfaction. • Develop deep product and channel expertise, enabling you to support all distribution activities and respond effectively to service parts requirements. • Strengthen QuickServe readiness by ensuring service parts support processes are aligned, accurate, and available when needed. • Model compliance and integrity by following policies, safety standards, and fair competition guidelines—enhancing operational excellence. • Support business growth and team capability by identifying upsell opportunities and guiding other parts personnel on complex sourcing challenges.
Responsibilities
- Ensure smooth new product launches by making sure worldwide service parts are ready at first shipment for less complex programs—directly supporting customers and OEMs from day one.
- Maintain strong global parts availability for current products in the field by coordinating across plants, distribution partners, OEMs, end customers, and internal teams.
- Investigate and resolve parts related issues efficiently, helping prevent customer downtime and improving product support reliability.
- Build trusted relationships with internal and external customers, delivering customer centric solutions that reinforce loyalty and satisfaction.
- Develop deep product and channel expertise, enabling you to support all distribution activities and respond effectively to service parts requirements.
- Strengthen QuickServe readiness by ensuring service parts support processes are aligned, accurate, and available when needed.
- Model compliance and integrity by following policies, safety standards, and fair competition guidelines—enhancing operational excellence.
- Support business growth and team capability by identifying upsell opportunities and guiding other parts personnel on complex sourcing challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
