Technical Services Representative
About The Position
We are looking for a talented Technical Services Representative to join our team specializing in Service for our Cummins Inc. facility in Florence, KY. Job Summary: Provide parts support for current and new products. Builds customer relationships. Assists stakeholders with complex Parts identification requirements. In this role, you will make an impact in the following ways: • Ensure smooth new product launches by making sure worldwide service parts are ready at first shipment for less complex programs—directly supporting customers and OEMs from day one. • Maintain strong global parts availability for current products in the field by coordinating across plants, distribution partners, OEMs, end customers, and internal teams. • Investigate and resolve parts related issues efficiently, helping prevent customer downtime and improving product support reliability. • Build trusted relationships with internal and external customers, delivering customer centric solutions that reinforce loyalty and satisfaction. • Develop deep product and channel expertise, enabling you to support all distribution activities and respond effectively to service parts requirements. • Strengthen QuickServe readiness by ensuring service parts support processes are aligned, accurate, and available when needed. • Model compliance and integrity by following policies, safety standards, and fair competition guidelines—enhancing operational excellence. • Support business growth and team capability by identifying upsell opportunities and guiding other parts personnel on complex sourcing challenges. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Responsibilities
- Ensure smooth new product launches by making sure worldwide service parts are ready at first shipment for less complex programs—directly supporting customers and OEMs from day one.
- Maintain strong global parts availability for current products in the field by coordinating across plants, distribution partners, OEMs, end customers, and internal teams.
- Investigate and resolve parts related issues efficiently, helping prevent customer downtime and improving product support reliability.
- Build trusted relationships with internal and external customers, delivering customer centric solutions that reinforce loyalty and satisfaction.
- Develop deep product and channel expertise, enabling you to support all distribution activities and respond effectively to service parts requirements.
- Strengthen QuickServe readiness by ensuring service parts support processes are aligned, accurate, and available when needed.
- Model compliance and integrity by following policies, safety standards, and fair competition guidelines—enhancing operational excellence.
- Support business growth and team capability by identifying upsell opportunities and guiding other parts personnel on complex sourcing challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
