Technical Services Representative

Elwyn • Media, PA

33d

About The Position

Elwyn seeks a Technical Services Representative to provide intermediate and advanced technical assistance and support to users and fellow technicians using advanced troubleshooting techniques and comprehensive knowledge of system interactions in the maintenance, diagnosis and repair of desktops, laptops, and peripherals.

Requirements

• Associates Degree in Computer Science and/or related field or equivalent experience is required
• Experience with Citrix, Microsoft Operating Systems, Office Suites, anti-virus software and other PC-related utilities is preferred.
• Advanced knowledge of standard desktop operating systems and office productivity suites.
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Knowledge of connectivity issues including network access and login issues.
• Effective communication skills and the ability to interact professionally with diverse groups of clients and staff.
• Ability to work productively both independently and in teams.
• Good diagnostic and problem-solving skills.

Responsibilities

• Provide PC and peripheral support and maintenance
• Deploy new desktops/laptops to the field.
• Other duties performed as required.

Benefits

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees