Technical Services Manager

Fox Pest Control • Logan, UT

2d • $90,000

About The Position

Are you a talented Technical Services Manager looking to be apart one of the fastest growing pest control companies? With our explosive growth, we are looking to add to our team! We are seeking a Technical Services Manager that can help provide technical/operational expertise to branch offices to ensure effective service is delivered to each customer. You would be responsible to implement Technician training programs, provide technical support, and conduct branch service and safety audits. You would also ensure compliance with all federal, state, and local rules and regulations pertaining to pest control operations for each branch in the region.
Who is Fox?
After working in the pest control industry for years, brothers-in-law Mike Romney and Bryant White opened the first Fox Pest Control branch in 2012. They founded their company on the belief that hard work and integrity would enable them to grow their business successfully -- and they were right! Fox is a rapidly growing, Top 15, nationwide pest control company with 30+ locations in over 15 states. Fox was recently awarded and recognized as one of Inc. 5000's "Fastest-growing Private Companies" two years in a row.
Fox's mission is to develop confident leaders and empower individuals to provide strong, outstanding service.

Requirements

• Bachelor's of Science Degree in Entomology or a related field.
• Associate (ACE) or Board Certified Entomologist (BCE), or Registered Sanitarian (RS)
• A minimum of 3 years of related urban pest management experience required.
• Experience working with diverse client industries (e.g. food manufacturing, hospitality, healthcare, residential).
• Strong record of regulatory compliance, health & safety management, and quality assurance

Responsibilities

• Provides technical/operational expertise to branch offices to ensure effective service is delivered to residential and commercial customers
• Designs and implements strategies to meet regional and corporate objectives. Monitors practices to ensure consistency and compliance.
• Evaluates branch service procedures to ensure consistent delivery of pest control services in the regions. Provides feedback to Service Managers, Branch Managers and Region Managers/Assistants
• Ensure compliance with local, state and federal rules and regulations.
• Ensures that branch and personnel licensing's are tracked and properly maintained.
• Conducts routine audits at the branch level to ensure compliance with environmental stewardship, safety requirements, service procedures, storage and disposal guidelines.
• Trains Services Managers to facilitate training programs for new technicians and ongoing training for all technicians. Ensures appropriate tracking measures are in place.
• Serves as operational/technical resources for General/Branch Managers, Region Managers, and Service Managers and Safety.
• Assist Sales/Marketing department to support local/regional/national initiative. Provide technical expertise, content, articles, and interviews for industry events and public outreach.
• Observes and evaluates technician service delivery to ensure quality service is being delivered.
• Provides field-testing and evaluation of new pest control products and technologies.
• Analyzes customer satisfaction data and helps create appropriate service action plan.
• Creates approved chemical list and treatment protocols for each Branch.
• Identifies local pest pressures and implements effective treatment solutions.
• Travel up to 50%.
• Other duties as assigned

Benefits

• Salary range of $90,000+ DOE
• Health Insurance, including Medical, Dental, and Vision for full-time employees
• 401k with a generous company match
• PTO, Paid Holidays, & Bereavement
• Empowering and positive workplace culture
• Strong potential and room for growth with an Individualized Leadership Plan for every team member
• Paid hands-on training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager