Technical Services Manager (Annapolis)

Chaney Enterprises•Annapolis, MD

About The Position

The Technical Services Manager (TSM) oversees quality operations of their assigned region to ensure products are produced to meet specifications. The Technical Services Manager works under the direction of the Director of Technical Services. The TSM will support all company initiatives to help improve quality and help Chaney be the preferred supplier. The TSM works closely with Sales, Customer Service and Operations to exceed customer expectations.

Requirements

Laboratory testing experience in ready-mix concrete or aggregates (4 years minimum).
Written communication, verbal communication, and advanced mathematical skills.
Ability to use a computer and iPad, including Microsoft Office.
Ability to use the company dispatching system.
Excellent interpersonal skills.
Able to exhibit a high level of confidentiality.
Ability to conduct advanced statistics.
Must have proven effective leadership, training, and motivation skills.
Must have strong organizational skills with the ability to see the big picture.
Must be able to identify and resolve problems in a timely manner.
Must be able to gather, interpret and analyze information skillfully.
Valid Driver’s License.
ACI Level 1 & 2 certification.
NRMCA plant certification

Nice To Haves

Background in concrete operations, construction, mining operations or building materials (preferred).
College/Undergrad degree
Bilingual in Spanish Preferred

Responsibilities

Oversee all functions of the Technical Services team, within the assigned region. and the in-house concrete and aggregate laboratory.
Hire, train, develop and motivate employees toward accomplishing company goals and objectives; perform performance appraisals as required; complete coaching and counseling documentation and keep personnel records accurate and current.
Provide advice and assistance to staff as needed and respond to all their complaints, concerns, and suggestions in a timely manner. Coach staff and implement effective problem solving and other improvement techniques using both internal and external resources as needed.
Monitor employee training and development and ensure that all training is provided in a timely and cost-effective manner.
Attend preconstruction meetings, plant and jobsite visits as needed to help maintain the quality of the concrete while minimizing company liability.
Assist in the development and maintenance of product designs. Constantly analyze designs and techniques to improve costs.
Interpret mix designs and formulas to establish specific quality and reliability standards for customer jobs.
Review production schedules to determine workload and specific project assignments for the Technical Service Representatives.
Review and update Customer Comments in OneNote. Provide guidance and advice to Customer Service regarding problems concerning products or services. Provide customer comment investigation and root cause as needed.
Advise appropriate personnel on problems involving quality control and testing techniques, methods, and application of design specifications to concrete product.
Supervise tests and inspections of products at various stages of production process. Compile statistical data to determine and maintain quality and reliability of product.
Record test data using statistical quality control procedures.
Interact with State Highway Administration to ensure proper procedures are followed.
Assist Customer Service, Operations and Sales as needed for various projects.
Provide technical assistance and training to operations personnel and delivery professionals as requested.
Other duties as assigned and support company quality initiatives.