Technical Services Manager

Patterson Dental Supply•Greeley, CO

19d

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Description: Job Summary Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position. Transact all business in accordance to Patterson Companies, Inc.’s business code of ethics and conduct Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities Develop and build effective relationships with customers especially with technical counterparts Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed Support new product development and commercialization Build and leverage technical service team expertise to demonstrate value to the customer Uses performance feedback and career development to optimize individual and team performance Train and assess performance for team, while providing necessary guidance Encourage the growth of all direct and indirect reports through skill development and goal setting Hold direct reports accountable for meeting performance standards and departmental performance goals Mentor employees, measure performance, and complete regular performance reviews Resolve employee issues in an effective and consistent manner A dditional functions In addition to the essential functions listed above, the incumbent may perform the following additional functions. Other duties as assigned

Requirements

Engineering degree in mechanical/electrical with controls/automation focus or relevant experience
Strong focus on customer relationship building
Ability to coordinate interdepartmental functions, synthesize and meet common objectives
Leadership experience and capability within project execution and service delivery
Competent, customer-oriented professional who can multi-task
Ability to anticipate customer and team needs and provide proactive support

Nice To Haves

2 years successful field services supervision, leadership or related experience
5 years of technical service experience in the industry

Responsibilities

Management and oversight of the Field Support Technicians
Responding to technical inquiries from customers and sales team
Transact all business in accordance to Patterson Companies, Inc.’s business code of ethics and conduct
Executes technical service strategies that support business strategy and drive business growth.
Aligned with sales team on maintaining current business and closing new opportunities
Develop and build effective relationships with customers especially with technical counterparts
Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed
Support new product development and commercialization
Build and leverage technical service team expertise to demonstrate value to the customer
Uses performance feedback and career development to optimize individual and team performance
Train and assess performance for team, while providing necessary guidance
Encourage the growth of all direct and indirect reports through skill development and goal setting
Hold direct reports accountable for meeting performance standards and departmental performance goals
Mentor employees, measure performance, and complete regular performance reviews
Resolve employee issues in an effective and consistent manner
Other duties as assigned