TECHNICAL SERVICES MANAGER - AV TECHNOLOGY - REDMOND, WA

Compass Group•Redmond, WA

30d•$85,000 - $93,000•Onsite

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.Job SummaryThe Technical Services Manager is responsible for leading and optimizing daily campus audiovisual operations, ensuring seamless technical support and maintenance for all AV systems. This role involves strategic oversight, hands-on problem-solving, and team leadership, managing a team of hourly associates while serving as the primary escalation point for complex AV challenges. The manager will drive operational excellence, enhance service delivery, and implement cutting-edge AV solutions to support a high-performance environment.

Responsibilities

Lead and manage daily operations, including supervising, training, and coaching new hires.
Attend pre- and post-Consult meetings
Conduct weekly staff meetings and hold bi-weekly one-on-ones with direct reports.
Hire, review, and ensure compliance with corporate/team policies and procedures.
Manage payroll and time clock punches, ensuring company directives are met and associates are following procedures.
Provide guidance and resources for high-level events and special projects assigned by AV Leadership and the SR Technical Manager.
Work with management and service desk to develop weekly staff schedules, ensuring proper coverage to support the business while managing vacation requests and sick callouts.
Act as a liaison between AV Link and internal/external teams, providing customer service and technical support for events.
Serve as the contact between customers, vendors, and AV staff for day-to-day event operations.
Correspond with clients to plan events and coordinate the audiovisual requirements.
Compile and send post-event emails while serving as the primary consultant for client technical solutions within the audiovisual and production department.
Serve as a subject matter expert on event technologies, including the Microsoft Teams platform, hybrid, and virtual recordings and the operation of campus AV systems.
Track equipment, maintain asset tracking, and conduct periodic audits.
Assist with onboarding new services, training staff, and creating process documentation.
Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive.
Identify root issues in the delivery of support services and assist with the development and implementation of corresponding solutions.