Technical Services Lead

ASM Global • Denver, CO

8d • $25 - $39

About The Position

This is a working Lead position to assist in the direction of the Technical Services staff and is a skilled labor position for the set-up, operation, dismantle repair and maintenance of facility audio, rigging, dimmable lighting, and staging systems, and the set-up, operation and dismantle of client provided audio, video and lighting systems. As directed, this position may be required to create and place labor calls, track billing for labor and equipment, and accurately complete estimates and payroll. This position is governed by a contract between IATSE #7 and Legends Global. This position is also required to operate high-lifts, forklifts and other material handling equipment as requested. Additional responsibilities and tasks are assigned as directed by the Technical Services Manager, Operations Managers and Event Managers.

Requirements

• Minimum High School Diploma or GED – some college coursework or degree preferred
• 5-10 years of experience in industry or related field
• Knowledge of signal flow in sound reinforcement, stage lighting and video/projection systems and programming/operation methods and troubleshooting procedures. (related technologies: DMX, ETC ION, NET 3, GrandMA2, BIAMP, Dante, Lutron, Luxon, Saliot)
• Knowledge of safe rigging practices and procedures
• Ability to read CAD drawings and work with rigging diagrams and plans. ETCP certified or able to provide proof of required knowledge, experience and best practices.
• Perform leadership role and job tasks effectively and efficiently despite sudden deadlines and changing priorities.
• Ability to work from drawings, specifications and oral requests to achieve desired service/product or goal.
• Demonstrate excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele.
• Advanced problem solving, organizational skills and attention to detail.
• Prior customer service experience and be able to provide this service in a professional and considerate manner.
• Excellent record of dependability and reliability.
• Work effectively with diverse groups of people among all levels within an organization; skill to work effectively as part of a team.
• Ability to speak, understand, and read and write standard English and follow direction.
• Ability to lift heavy items, bend, stoop and stand for long periods of time.
• Experience with payroll as it relates to union contract and policies.
• Thorough knowledge of the CBA between Legends Global and IATSE Local 7.
• Basic computer skills including ability to create word documents and manipulate excel spreadsheets and do basic data entry, required

Nice To Haves

• Climbing experience preferred.
• Operate facility lifts for contractors/clients as directed – (Certification preferred)

Responsibilities

• Supervise and participate in the installation and operation of event related audio, theatrical lighting, rigging and video equipment as specified, troubleshoot and fix issues that arise.
• Communicate openly and professionally in person, on the radio and in emails with clients, crew, and other building personnel during stressful situations.
• Work with Technical Services Manager and other Lead position to achieve common goals.
• Review event documents and production riders to determine equipment and service requirements needed for events and compile reports/estimates.
• Participate in pre-production calls with clients, tours and/or promoters, answer questions, take notes and relay information to the rest of the Technical Services crew.
• Create task lists, work order item lists, and changeover sheets based on event function schedules and mobile work orders.
• Provide and communicate daily task lists and direction for the crew, including accurate floor plans and related information.
• Prepare workbook estimates for Bellco Theatre and other events throughout the facility, track hours and billing for timely reports during events and at event conclusion.
• Review event rigging plans for entire facility according to safety specifications and procedures before and during events in the facility.
• Attend weekly events meetings and/or event pre-cons as needed.
• Direct and engage in safe operation and maintenance of facility audio, theatrical/dimmable lighting, rigging, video and related equipment.
• Operate, plan and track maintenance/repair of facility audio, theatrical/dimmable lighting, rigging, video systems and related equipment.
• Place and manage union labor calls and facilitate accurate and efficient labor sign-in/sign out.
• Coordinate, supervise and direct on-call stagehands.
• Follow company policy to complete work report documentation per the union contract.
• Perform maintenance of equipment and keep inventory up to date.
• Make recommendations to the Technical Services Manager regarding the purchase of supplies and equipment.
• Operate facility lifts for contractors/clients as directed – (Certification preferred)
• Operate material handling equipment as required.
• Complete timely, accurate event related documentation and report findings to Technical Services Manager and Event Manager.
• Update and document changes to department SOPs and JHAs.
• Write, maintain and follow relevant JSA and SDS information
• Other duties as assigned

Benefits

• Generous Paid Time Off and Holiday Pay
• Health, dental, vision insurance, eligible up on hire
• 401(k) investment plan, with a discretionary match of 100% up to the first 3% and 50% of the next 2% of annual salary that you contributed to the plan.
• Healthcare reimbursement and flexible spending plans
• Employer-paid and supplemental life insurance
• RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass.
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees