Technical Lead

HCL Technologies•Others, GA

About The Position

About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.com PFB the JD & technical skills : Java, SQL, PL/SQL, and Unix are required Job Description: We are seeking a proactive, dedicated & technically skilled resource to join our team and provide technical assistance for our applications and systems. The ideal candidate will be responsible for taking lead of the applications, ensuring smooth operations, resolving issues, guiding team technically and maintaining high levels of customer satisfaction.

Requirements

Java
SQL
PL/SQL
Unix

Responsibilities

Provide expert-level troubleshooting and resolution for complex technical issues.
Provide Level 1/Level 2 support for applications and systems.
Monitor system performance and proactively identify potential issues.
Respond and resolve incident tickets/change requests/service requests within defined SLAs.
Perform root cause analysis and implement preventive measures.
Collaborate with development and infrastructure teams for issue resolution.
Create, maintain and update knowledge base for known issues and support documentation.
Participate in on-call rotation and provide after-hours support as needed.
Participate in client meetings and status reviews.
Ensure compliance with ITIL processes (Incident, Problem, Change Management).
Support in application deployment activities, patching and upgrades.
Identify the improvement areas/manual activities & work on process improvements/automation.
Communicate effectively & provide timely updates to stakeholders and end-users.
Manage client escalations and have effective communication with client in calls as required.