Technical Field Service - Flooring

Ecore Talent Team • Lancaster, PA

11d • $60,000 - $85,000 • Remote

About The Position

We’re seeking a highly organized and technically proficient Field Claims Investigator to join our team. This role involves a mix of scheduled site visits and occasional emergency onsite calls to investigate potential claims. You’ll be the face of our company in the field, working directly with customers and documenting findings thoroughly.

Requirements

• Strong technical/computer skills (desktop and laptop use, file management, printing, etc.).
• Ability to work independently from a home office setup.
• Comfortable with frequent travel and customer-facing interactions.
• Must be available to be in Lancaster, PA at least once per month.

Nice To Haves

• Prior experience in field investigations, claims, or similar roles.
• Excellent communication and organizational skills.

Responsibilities

• Conduct onsite investigations of potential claims across the U.S.
• Perform scheduled and emergency site visits.
• Document findings and communicate results clearly.
• Maintain regular contact with internal teams and clients.
• Travel frequently and manage logistics independently.

Benefits

• Company credit card for travel expenses.
• Mileage reimbursement for personal vehicle use.
• Quarterly phone stipend.
• Remote flexibility with a stable Monday–Friday schedule.
• Competitive medical, dental, vision, and prescription insurance coverage
• 401k with a company match
• Earn PTO hours immediately
• Tuition reimbursement
• Opportunities for development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees