Technical Services Engineer, 1st Shift

MongoDB

15h•Remote

About The Position

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. Our engineers can tell you how MongoDB’s Technical Services Team is Solving Complex Technical Challenges. We are looking to speak to candidates who are based in the United States for our remote working model Monday to Friday, 8am-5pm, for the first 3-6 months, depending on ramping speed. Once considered ramped, they will transition to a permanent (either Wednesday to Sunday, or Saturday to Wednesday) work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these customers be successful. You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll become an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. You’ll be part of a team which delivers rich shared context as part of global incident response for select customers. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Requirements

Excellent communication skills, both written and verbal
Genuine desire to help people
Ability to think on your feet, remain calm under pressure, and solve problems in real-time
Desire and ability to rapidly learn a wide variety of new technical skills
Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
Experience in leveraging APIs to gather information and initiate actions
Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
Experience building and maintaining complex mission-critical production database systems
Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
Broad awareness of customer workloads and use cases, including performance, availability, and scalability
Experience analyzing issues holistically, from the application tier through the database, down to the storage

Nice To Haves

Experience managing large scale databases (e.g. RDBMS, NoSQL)
Experience with authentication systems such as LDAP, Kerberos, AD
Experience using or managing MongoDB
Experience using distributed version control systems, and in particular git
Experience using any cloud services stack such as AWS, Azure or GCP
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Responsibilities

Resolving questions on architecture, performance, recovery, security, and everything in between
Become an expert resource on best practices in running MongoDB at scale
Advocate for customers' needs - interfacing with our product management and development teams on their behalf
Be part of a team which delivers rich shared context as part of global incident response for select customers
Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics