Technical Services Consultant

Asana•Chicago, IL

18d•$120,000 - $136,000•Hybrid

About The Position

We are looking for a technical services consultant who thrives at the intersection of code and customer. As an early member of our Technical Services team, you’ll help our most strategic customers deeply integrate Asana into their ecosystems through custom automations, integrations, and strategic guidance. You’ll write code, influence architecture, and engage directly with IT and business leaders to deliver measurable impact through the Asana platform. This is a multi-faceted role—part solution architect, part developer, and part trusted advisor—ideal for someone who loves solving hard problems, building elegant technical solutions, and shaping the future of how organizations collaborate. As a technical consultant, you’ll work with our rapidly growing enterprise and strategic customer base, partnering with IT and business stakeholders to design and implement custom solutions using the Asana platform and third-party APIs. You’ll serve as a solution-oriented technical architect, empathetic customer advocate, and product expert—helping customers explore the art of the possible through data migrations, scripted automations, and custom integrations. You’ll advise customer-led engineering teams on how best to integrate Asana into their enterprise stack, and act as a liaison to the product team, offering invaluable feedback on our developer tools and platform. Internally, you’ll bring a unique, customer-centric technical perspective to teams across Asana. This role is based in our Chicago office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

Requirements

5+ years in customer-facing technical roles (e.g., Solutions Architect, Technical Consultant, Customer Engineer).
3+ years of hands-on programming (Python or Node.js required), with a strong understanding of REST APIs.
Architect mindset – you design for scale, understand system tradeoffs, and build with both today and tomorrow in mind.
Technically curious — you dive deep into how things work, approach challenges with creativity and pragmatism, and continuously seek and share new knowledge to grow yourself and the team.
Customer-first communicator – you are equally comfortable in a code editor and on a stakeholder call, with the ability to translate technical details for a non-technical audience.
Thrive in ambiguity — you are proactive, self-directed, and comfortable building in fast-evolving environments and early-stage teams.
Trusted partner—you build lasting relationships across technical and business teams, and influence with clarity and empathy.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Responsibilities

Become a subject matter expert on Asana’s product, APIs, and developer tools
Design and implement scalable, customized solutions for enterprise customers
Evaluate technical feasibility of customer use cases and recommend best-fit custom solution strategies to cross-functional teams
Provide guidance on automation, integration, and extensibility within complex tech stacks
Collaborate with internal teams to deliver a seamless end-to-end customer experience
Identify opportunities to improve technical services offerings and scale delivery practices
Represent the voice of the customer by sharing feedback with Product, Engineering, and Developer Relations