Technical Consultant

NCR Atleos•Atlanta, GA

4d•Hybrid

About The Position

The Technical Consultant role focuses on activities such as evaluating, installing, unit testing, trouble-shooting and supporting software solutions based on business and operational requirements in a variety of customer-facing and internal business scenarios, associated with NCR Atleos’s financial software for ATMs and cash recyclers. Upon achieving a fundamental knowledge of NCR Atleos’s software solutions, candidates will specialize into areas focusing on multi-vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance (supervisor) operations and message formats. Focus on specializations will rotate periodically to create a well-rounded perspective and a deeper set of capabilities. Candidates must work to anticipate internal and external client needs and have an overriding commitment to client satisfaction. Also, incumbents must be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Travel will be required throughout the US. The candidate should anticipate travel requirements of 75 percent of their time. This will typically translate into weekly trips three of the four weeks in a month. Upon being hired, you should expect that possible training will include trips to Atlanta, Dallas, or client locations across the U.S. Installation, Troubleshooting, and/or Development skills and capabilities are a plus; however this role is not a full-time development role. Some shift work may be required.

Requirements

Bachelor’s degree or equivalent accreditation in computer sciences, information systems or other technical discipline.
Technical project leadership experience organizing project resources
Experience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures.
Experience creating and leading group presentations, hosting web seminars and public speaking

Nice To Haves

Experience working in the ATM or kiosk self-service industry
Knowledge of programming and/or direct experience in developing client applications, identifying software problems and debugging
Ideally experience in VB or VB.NET, C++, and C# is useful
Client application development experience as opposed to database application development experience is desired
Financial institution or network switch ATM operational experience
Knowledge and experience working with the CEN XFS ATM software specification
Knowledge and experience working with NDC and 912 message formats
Experience working with proprietary message formats
Experience building or integrating WebServices applications (WebSphere or IIS)
Experience working with internal tools including PSA, Confluence, and QuickBase
Experience working with any source control package, including JIRA, Subversion
Working knowledge of Agile SDLC

Responsibilities

Analyze, Install, Configure, Troubleshoot
Perform functional analysis of requirements to determine effort required to implement software in customers’ environments.
Configure base software in customer’s environments.
Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements
Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools.
Establish acceptance criteria and quality goals
Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan
Perform QA in the end-to-end testing process for software under your stewardship: lead analysis and resolution of software issues reported during testing
Acceptance/Certification & Pilot Support
Preparation of software for distribution to customers or networks
Ensure installability through software distribution, full bare-metal installation, local updates
Support field organization as required during lab installations, certifications, training
Lead analysis and resolve software issues found during customer acceptance testing
Production Support
Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.