Technical Services Consultant

Instem•Conshohocken, PA

2d•Hybrid

About The Position

As we continue to expand our Instem portfolio, we are hiring a Technical Services Consultant to join us on our journey! This role is a pivotal role responsible for ensuring the successful deployment and integration of Instem Products and Solutions, both on-site and on Instem Cloud systems. This role emphasizes superior customer service and technical expertise in a highly regulated industry, ensuring precise documentation and adherence to quality standards. The Technical Consultant collaborates closely with implementation, development, project management, sales, and quality management teams to provide advanced analysis and support services. Additionally, the role involves the maintenance and support of internal computerized systems, software, and Instem’s Cloud systems.

Requirements

Experienced in a customer facing role (virtual) with strong written and verbal skills working with both technical and non-technical clients
Hands on experience with technical delivery of software solutions to customers
Proven background in installing proprietary software on Windows server based platforms
Experience with supporting Cloud based solutions deployed via both Web Services and deployment technology (e.g. Citrix, Azure, AWS, RDWeb)
Exposure with installation and basic database usage of database systems (Oracle, PostGreSQL, SQL Server)
Basic understanding of Networking concepts
Must have ability to travel internationally (maximum of 20% of time)
Experience working according to a Quality Management System and its application to tasks associated with this role

Responsibilities

Provide comprehensive technical product system training to clients’ system administrators and IT support staff.
Offer advanced technical assistance to Instem Support teams on both technology and application-related support issues.
Lead the deployment of Instem Products and Solutions, ensuring seamless implementation and minimal disruption.
Support software deployment testing from planning to execution, ensuring high-quality, reliable products.
Provide ongoing support and development for all Instem-related systems, both internally and externally.
Stay abreast of the latest technological developments and incorporate relevant advancements into Instem’s practices.
Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently