Technical Services Business Analyst

Seaman Corporation

6d • Hybrid

About The Position

The Technical Services Business Analyst provides analytical, operational, and systems leadership to ensure the Technical Services Department operates as a data-driven, scalable, and continuously improving organization.

This role serves as the operational backbone of Technical Services—owning dashboards, reporting standards, process governance, and initiative tracking—while enabling leadership to make informed decisions through accurate data, disciplined processes, and effective use of technology and automation.

Requirements

• Bachelor’s degree in Business, Engineering, Analytics, Operations, or a related field (or equivalent experience)
• Strong analytical skills with demonstrated data fluency
• Experience developing dashboards, reports, and operational metrics
• Proven ability to document, standardize, and improve processes
• Strong organizational skills and attention to detail
• Clear, concise written and verbal communication skills

Nice To Haves

• Experience supporting technical, engineering, or field-based organizations
• Familiarity with business intelligence, analytics, or workflow automation tools
• Experience coordinating cross-functional initiatives or PMO-style work
• Exposure to AI-enabled tools, automation, or continuous improvement initiatives

Responsibilities

• Own and maintain dashboards for field activity, warranty trends, workload planning, and operational performance.
• Define and maintain reporting standards, metric definitions, and visualization conventions for Technical Services.
• Prepare executive- and Board-level summaries that translate technical and operational data into clear, actionable insights.
• Ensure accuracy, consistency, and accessibility of operational data across the department.
• Own documentation, governance, and lifecycle management of core Technical Services processes, procedures, and standards.
• Maintain authoritative versions of operational documentation and ensure alignment across Technical Services functions.
• Identify inefficiencies, inconsistencies, and gaps; recommend and support implementation of process improvements.
• Support annual budgeting, forecasting, expense tracking, and resource planning efforts.
• Assist leadership with workload modeling, capacity planning, and prioritization decisions.
• Provide data-backed insights to support staffing, investment, and strategic planning decisions.
• Coordinate and track execution of departmental and cross-functional improvement initiatives.
• Monitor timelines, dependencies, and follow-through on key programs and priorities.
• Support adoption of standardized tools, workflows, and operating rhythms.
• Lead implementation and adoption of operational tools, including reporting automation, workflow standardization, and AI-enabled process improvements.
• Partner with IT and Technical Services teams to improve data quality, efficiency, and scalability.
• Evaluate new tools, technologies, or approaches that reduce manual effort and improve insight delivery.
• Define Technical Services reporting methods, metrics, and visualization standards.
• Maintain authoritative dashboards, metrics, and operational documentation.
• Recommend, pilot, and implement process improvements and analytical tools within approved scope.
• Identify operational risks, inefficiencies, and improvement opportunities and elevate them with data-backed recommendations.

Benefits

• Company performance bonus in addition to base salary
• Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
• Professional development opportunities including tuition reimbursement, course training, and networking
• A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
• Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level