Technical Services and Sales Specialist

Orbia

36d

About The Position

The Technical Sales Specialist plays a critical role in expanding Wavin's stormwater product opportunities by providing technical expertise, project coordination, and inside sales support. This role is central to driving specifications, enhancing customer value, supporting the sales team across North America, and managing inside sales duties. At Orbia Building & Infrastructure (Wavin), we advance life around the world by building healthy, sustainable environments. And where is our help most needed? The places we live in: cities where drinking water is leaking away, greenery is disappearing, streets are flooding after heavy rain, and outdated sewer systems are polluting our groundwater. It’s time to join our team and help build more sustainable environments!

Requirements

Bachelor's degree in related field with minimum 3–5 years of relevant experience.
Advanced skills with drafting software (AutoCAD)
Advanced capabilities with Windows and Microsoft Office suite (PowerPoint, Outlook, Excel, etc.).
Meticulous and able to work quickly without compromising accuracy.
Ability to read Civil Engineering Plans and work with 2D or 3D documents.
Strong knowledge of stormwater products and their applications.
Ability to independently manage complex projects and prioritize tasks.
Clear, concise verbal and written communication.
Proactive problem-solving and decision-making skills.
Ability to mentor and support team members.
Ability to integrate technical project development/management and sales development.
Strong collaboration and relationship-building skills.
Adaptability to change and continuous improvement mindset.
Elevated level of accountability and dependability.
Comfort with video communication and professional presence.
Ability to present design solutions Wavin solutions to potential customers through MS Teams.

Nice To Haves

Advanced Salesforce or other Customer Relationship Management (CRM) experience for work management or quoting preferred.
Experience with Bluebeam Revu or other Engineering Mark-Up Software, or other drafting software.
Increased salary range for job related skills that increase the market value, especially in stormwater product/application knowledge.

Responsibilities

Assessing Civil Engineering Plans to identify the opportunities for Wavin products and managing the client project tracking & accounts to support sales in winning this work
Leveraging Wavin Design Tools and AutoCAD to provide Wavin product designs
Leveraging Bluebeam software and others to “Take Off” Wavin product opportunities from civil engineering plans or internal designs to create a Bill of Materials
Completing Quotes based on customer lists or Bills of Materials
Proactive job search and estimate for potential product conversion to Wavin UCR products
Contact new potential customers to convey competitive advantages of UCR products
Manage project pipeline and independently gain sales for UCR products as an inside sales agent.
Assists with territory-specific questions from others.
Consistently meet SLAs for turnaround times.
Supports sales goals by growing and maintaining pipeline of new projects in key markets within US and Canada
Prioritize urgent and more complex work within your assigned area.
Awareness of Service Level Agreements across queues and propose shifts to supervisors if needed.
Ability to identify issues provided on internal or external material lists/plans and present workable solutions.
An ability to answer basic frequent questions and more advanced territory-specific questions if needed.
Verbal and written communication is clear, concise, and easily understood, ensuring accurate interpretation of work details or project take-offs.
Confidently communicate with Customers, Sales, and Team members on the most effective channel (Call, Text, Email, Teams, etc.).
Demonstrate the ability to identify and ask advanced questions specific to the primary territory.
Be visible while interacting on video calls in accordance with the Wavin Dress Code.
Establish relationships with mentors, team members, and the outside sales team.
Establish and grow relationships with customers to grow sales in the US.
Seek out advice and ask questions proactively.
Show initiative and responsibility in throughput.
Collaborate with team members to meet business goals and assist in other areas when directed.
Perform all daily tasks from the technical role independently and without review.
Consistently meet SLAs for case/quote turnaround times and may exceed SLAs for technical specialist level work.
Start to specialize in more complex work or larger areas of assignment, or begin broadening skills to perform takeoffs, quotes, and drawings.
Display accountability and dependability in the execution of assigned projects.
Actively track progress on goals and make achievements and opportunities for improvement visible to supervisors.
Proactively seek opportunities to expand your knowledge beyond your assigned region.
Actively contribute to continuous improvement activities, collaborating with team members to identify inefficiencies and suggest process improvements.
Offer solutions when pain points in processes/procedures are recognized.
Seen as a change agent – first to adopt changes that increase efficiency.
Demonstrate openness to receiving constructive feedback and use it as an opportunity for growth and improvement.