Technical Services Analyst

TeamViewer Germany GmbH•Clearwater, FL

11d

About The Position

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? The Technical Services Analyst plays a critical role in strengthening project delivery by providing structure, insight, and operational clarity. This role drives consistent governance, produces reliable reporting, and supports cross functional communication to ensure teams have the information they need to execute effectively. By consolidating project data, creating dashboards, analyzing trends, and identifying risks, the Analyst enables informed decision making, improves processes, and contributes directly to better project and program outcomes. Success Metrics Increased operational efficiency and effectiveness for Professional Services through successful implementation of transformation initiatives Improved customer satisfaction and experience through enhanced processes and systems for Project Delivery Supporting role for timely delivery of projects within meeting established goals and objectives Positive feedback from stakeholders regarding the impact of transformation efforts on the company's growth and success.

Requirements

Bachelor’s in Business Administration (with emphasis on analytics, operations, or technology), Project Management, Engineering (Systems, Industrial, or Software) OR a minimum of three years of experience in solution delivery transformation, process improvement, or related roles

Nice To Haves

Leverages AI and automation to enhance reporting, streamline processes, and improve operational efficiency
Applies strong analytical thinking to interpret complex data and identify trends, risks, and opportunities
Maintains exceptional attention to detail when collecting, validating, and presenting project information
Translates complex datasets into actionable insights that support decision-making for leadership and cross functional teams
Communicates clearly and effectively, adapting messaging for technical and nontechnical stakeholders
Engages and collaborates with stakeholders across functions to ensure alignment, clarity, and smooth project execution
Creates and maintains dashboards that provide timely, accurate visibility into project performance and KPIs
Demonstrates strong problem-solving skills, proactively identifying issues and proposing practical solutions
Proficient with data analysis and visualization tools, enabling efficient reporting, trend analysis, and process optimization
Maintains high professionalism and credibility, staying resilient in fast‑paced, high‑pressure environments while supporting cross‑functional teams and leadership

Responsibilities

Conduct research and analysis to identify solution delivery / professional services opportunities and develop strategies for improvement
Collaborate with cross-functional teams to gather and analyze data, assess processes, and recommend changes to enhance efficiency and effectiveness
Develop and implement transformation initiatives, including business process reengineering, restructuring, and technology adoption
Monitor and track the progress of transformation projects, ensuring they are aligned with goals and objectives.
Provide regular reports and presentations to stakeholders, communicating project status, findings, and recommendations
Support change management efforts by assisting with training and communication plans, and facilitating the adoption of new processes and systems
Enter, update, and maintain program and project data in with a high degree of accuracy
Verify data for completeness, correctness, and consistency before and after entry
Perform routine data audits to identify and correct errors or inconsistencies
Organize, categorize, and prepare data for reporting and analysis
Retrieve and compile information for team members or leadership upon request
Maintain confidentiality and handle sensitive information according to company policies
Follow established data standards, procedures, and quality guideline
Assist with administrative tasks and documentation as needed

Benefits

Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and casual dress code

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