Technical Analyst
About The Position
Technical Analyst About Netsmart At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. Position Overview This Technical Analyst role helps healthcare organizations optimize and support their Electronic Health Record (EHR) systems. You’ll configure solutions, troubleshoot issues, and think creatively to solve technical problems while partnering closely with clients. The work blends technical problem‑solving with ongoing communication to ensure each organization’s EHR runs smoothly and supports high‑quality care.
Requirements
- Bachelor's degree in Management Information Systems, Computer Science, Computer Information Systems, Information Systems Technology, Data Analytics or similar.
- Equivalent 2 years of work experience in lieu of degree
- Build collaborative relationships by interacting and engaging with internal associate's clients.
- Prioritize multiple competing priorities and deadlines.
- Solves problems and troubleshooting.
Nice To Haves
- Internship in a business, clinical, analytical, and/or technical setting.
Responsibilities
- Implement technically focused solutions for Electronic Health Record (EHR) software.
- Configure, troubleshoot, and resolve issues within the CareFabric architecture.
- Set up new functionality or diagnose and fix problems within client environments.
- Deliver interfaces or data solutions across multiple Care Records/modules.
- Establish connectivity and data mapping between Netsmart EHRs and 3rd‑party systems.
- Support accurate and reliable data exchange workflows and interface operations.
- Manage multiple client projects simultaneously with consistent communication.
- Lead client calls to gather requirements, provide updates, and guide technical resolution.
- Provide consultative support to help clients understand system capabilities and best practices.
- Deliver remote training to clients on configuration, workflows, and troubleshooting.
- Identify opportunities for improvement and recommend solutions that enhance efficiency and system performance.
- Collaborate cross‑functionally to ensure smooth project delivery and alignment with organizational goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
