Technical Services Analyst

Seon • Austin, TX

15d • Onsite

About The Position

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt. Technical Services Analyst Night Shift (Austin, TX) | Friday-Tuesday 8pm-4am At SEON, we help companies stop fraud before it happens. Our platform combines real-time signals, deep data insights, and a simple API-first approach to protect businesses and their customers across the entire journey. Trusted by more than 5,000 companies worldwide, we’ve helped prevent over $200 billion in fraudulent activity—and we’re just getting started. We’re looking for a Technical Services Analyst to join our global Customer Success team. As a Technical Services Analyst, you’ll join one of the highest-rated Customer Success teams in the fraud prevention space (check out our G2 reviews!). Our global Customer Success team empowers customers to become the best Fraud Fighters possible—and you’ll play a key role in supporting every customer, from startups to enterprise. This position supports our follow-the-sun model and can be based in either Austin, Texas (8:00 pm–4:00 am local time CST) Why This Role Matters Make an impact every day: Help customers get the most out of SEON while keeping their businesses safe from fraud Shift with purpose: These hours allow us to be there for our customers when they need us the most, all while ensuring we maintain the high quality of service You’re never alone: Collaborate closely with colleagues across all regions, and get support from Product and Engineering teams Competitive compensation and benefits that reflect the responsibility and shift schedule Travel opportunities and global collaboration, so you can see the impact of your work first-hand Growth and learning are naturally built in as you work on real-world technical challenges

Requirements

• Strong written and verbal communication skills
• A calm, empathetic, and customer-focused approach
• Curiosity and a genuine interest in learning new technologies
• Experience supporting cloud-based, browser-based software
• Comfort working with APIs and technical integrations
• Solid troubleshooting and problem-solving skills
• Familiarity with tools like Slack, Gmail, Postman, Jira, and service desk systems
• Flexibility regarding the shift schedules

Nice To Haves

• SQL experience is a plus, but not required

Responsibilities

• Be a friendly, reliable point of contact for customers, delivering thoughtful and timely support
• Monitor and respond across multiple customer communication channels
• Take ownership of customer questions and issues from first contact through resolution
• Support both customer-side technical teams and end users with technical and functional guidance
• Troubleshoot platform, API, and configuration issues, working through problems methodically
• Solving complex problems independently and escalating to internal teams when needed
• Collaborate closely with Product, Engineering, and Infrastructure teams
• Document cases clearly, keep our ITSM system up to date, and contribute to our knowledge base
• Communicate openly and proactively, keeping customers informed and expectations clear
• Support new customer onboarding and configuration when needed
• Help train new team members and contribute to internal initiatives and improvements
• Share feedback and ideas—your voice matters, and we value continuous improvement
• Review and report product issues to help improve reliability and customer experience

Benefits

• Competitive compensation and benefits that reflect the responsibility and shift schedule
• Travel opportunities and global collaboration, so you can see the impact of your work first-hand
• Growth and learning are naturally built in as you work on real-world technical challenges

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees